Heman Dhagai

Working as a senior leader heading Digital & Business Systems with Al Futtaim Group of Companies providing services to Automotive, Retail ,Corporate , Automotive & Real Estate Verticals. Responsible providing expert services in the Web/ Digital, Mobility, Ecommerce and API / Middleware Solutions.

2014 - Present Head of Digital Dev & Business Systems

• Strategized and executed the Digital & Web presence for Al Futtaim Group companies.
• Playing key role in establishing Digital Transformation strategy for the group; including selection of new technologies and adopting new operating model to meet changing market and customer demand.
• Launched and revamped Group Web Portal and Group Companies website in alignment of groups Digital marketing strategy to enhance customer experience.
• Development of end-to-end Omni Channel eCommerce solutions for Group companies, developed site for groups Automotive, RealEstate and Retail businesses.
• Development of Mobility solutions (internal and customer facing) for group companies.
• Responsible for setting up and adoption of Azure Cloud and Microservices Framework.
• Introduced new Digital Technologies like Blockchain, AI/ML, IoT, RPA & Automation.
• Responsible for entire SAP landscape consisting of 3 ERP systems, CRM systems, BI, BO, BPC, Solution Manager, GRC & Portal.
• Responsible of all aspects of strategic IT planning, implementation and support worldwide as integral component of business plan.
• Asses project issues and identify solutions to meet productivity, quality and customer goals.
• Create new strategic initiatives, product development, marketing intelligence, planning and implementation of all digital media properties.
• Management of products, services, experience, platforms and tools from concept to execution.
• Strong multidisciplinary technical competence, skills and experience (Software, Hardware, Networks, Data, User Experience)
• Manage and deliver multiple large-scale projects on time and within budget.
• Set guidelines and specifications cross functionally with designers, software development engineers, digital media directors and external partners to ensure smooth and efficient project and product delivery.
• Responsible for managing budget over 35M AED.
• Hire and manage geographically dispersed staff of differing cultures and weave them in teams.
• Major technologies used were HCL DX, Dell Boomi, SAP, Azure Cloud, Node.js, React, Next, Angular, SalesForce, Automation Anywhere, .NET Frameworks.

2010 - 2014 Team Lead Web & Application Development

• Lead web & application development staff, including contract and off-shore developers.
• Leads analysis and general architectural design across platforms towards development of end-to-end solutions
• Technical management of large project teams to build enterprise class B2C, custom web - based applications and supporting B2C implementations
• Experience in various Development, Maintenance, Enhancement and Production Support Projects
• Establish team standards for quality processes and methods
• Mentor others and be seen as leader on their teams and with their customers
• Provide technical assistance to internal departments and developers
• Provide framework solutions for multiple business entities
• Develop performance and search engine optimized code
• Hire and manage geographically dispersed staff of differing cultures and weave them in teams.
• Major technologies used were HCL DX, HCL eCommerce & .NET Frameworks.

Working as a Program Manager providing services to The Guardian ITS Solutions team.

• Responsible for the development and maintenance of applications for ITS Division providing support & technology solutions to the different Business Units.
• Was accountable for overall management of ITS Web Solutions Department.
• Managed the growth of the department by hiring, managing (both performance and succession planning) Tech Leads, Developers & analysts including onshore and offshore resources.
• Part of the strategy design team, identifying & deciding technologies to be used with Guardian.
• Managed process of Business Process reengineering, improving end customer experience.
• Helped investment teams by providing solutions on analytics present customer behaviors and market trends.
• Developed project plans and project work streams.
• Developed automation solutions for claims process enhancing end customer experience.
• Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.

Senior Consultant providing services to various client companies.

• Responsible for supporting the Program management Office by implementation and maintenance of key strategic projects.
• Responsible for managing the projects for Fidelity.com website under the Accounts & Trade section.
• Responsible for the development and maintenance of the application for investments, fund accounting, fiduciary services, Stock Options & managed accounts.
• The application have been planned and designed to assist in the growth of these businesses.
• Responsible for Managing the complete project lifecycle of Planning & Initiation, Analysis, Definition & Design, Build & Test, QA, Transition & Implementation and Post Production Support.
• Maintained and supported OLTXPLUS application for the FeB Retail group based on Java/J2EE application architecture and struts Framework.
• Responsible for the Creation of Project Charter, Initial requirement documents and overseeing the creation of documents like Functional Specification, Technical Design, Detailed Design, Architecture, Test Plans & Scripts, Implementation plan and Product Help documents.
• Responsible for resource management for various projects, working with various vendors providing services to Fidelity (Satyam Computer Services, Patni Computer services).
• Resource model include a combination of On-Site Off –Shore resources.
• Managed & designed a distributed services architecture that allowed functions such as user authentication, searching, and document retrieval to be seamlessly and independently scaled and evolved as performance and product needs changed.
• Responsible for Vendor Management, review vendor performance and SLA audits.
• Responsible for On- Loading/Off-Loading for resources and Budgets and Forecasts.
• Working with the Risk and Finance group to understand the current audit issues with the existing applications and helping out with creating projects to address these issues.
• Worked on projects to align business against compliance standard & regulations (SOXA, FDIC).
• Designed a web services-based architecture for financial services system integration.
• Evaluated open source and web services-based workflow products.
• Performed as liaison between Finance and Technical with regard to Essbase reporting changes and enhancements.
• Provided both ad-hoc and structured training to users on an ongoing basis on the Budgeting process tools, B.O.
• Reports, and Hyperion Essbase.
• Understand the customer requirements and work as a lead with different teams for creation and implementation of detailed design configuration/solutions to meet requirements.
• Responsible for providing solutions related to Security, Messaging/Middleware and Business Process Management.

Clients

• Fidelity Investments, Boston NOV ‘07 – MAY‘08
• ABN AMRO BANK, Chicago JUL ‘06 – NOV‘07

• Mylan Pharmaceuticals develops, manufactures, and markets generic pharmaceutical products in a variety of dosage forms.
• Mylan has a reputation of quality and integrity and maintains its commitment to affordable pharmaceuticals.
• Responsibilities.
• Responsible as operations lead providing support to various applications running at Mylan Laboratories.
• Providing support to existing ERP Systems (Gentran) and working on support solutions for SAP ERP system being implemented.
• Supporting Documentum, Business Objects and Lotus Notes applications.
• Working with the operation and Network team to manage the Network Infrastructure.
• Responsible for managing Datawarehouse using Cognos, Business Objects & Hyperion Essbase.
• Work with teams to audit systems for SOX and FDA Regulated Standards.
• Follow ITIL Practices for support procedures and create SOP documents.
• Monitoring communication with business units and users to ensure that existing applications meet requirements and service levels.
• Work on tool Like ALTRIS for controlling security, systems controls policies and procedures, patch management and application monitoring.
• Responsible for business process design, re-engineering using Casewise Tool, and change management within the IT Department.
• Apply FDA Compliance standards and design processes to mitigate Risk.
• Evaluate and implement new software and hardware products.
• Studying the existing Notes application developed using Domino R5 to be upgraded to Domino R7.

Worked as a Project Manager and Systems Architect providing services to clients and partners. Responsible as Analyst for providing Architectural solutions and implementing cross functional projects.

Led the design & development of distributed enterprise applications using J2EE, XML. Involved in the development for various ERP and Turnkey projects. As a Project Manager I was involved in a full development software cycle, including tasks such as project analysis, project estimates (cost & time frame), developing project specifications, software quality standards (Six Sigma), test strategies, test scripts, Release and Product Test Plans.

Responsible for maintaining the COE for GE Power Systems and manage huge Web Based Workflow automation projects.

• Providing services to clients and partners.
• Responsible as Analyst for providing Architectural solutions and implementing cross functional projects.
• Led the design & development of distributed enterprise applications using J2EE, XML.
• Involved in the development for various ERP and Turnkey projects.
• As a Project Manager I was involved in a full development software cycle, including tasks such as project analysis, project estimates (cost & time frame), developing project specifications, software quality standards (Six Sigma), test strategies, test scripts, Release and Product Test Plans.
• Responsible for maintaining the COE for GE Power Systems and manage huge Web Based Workflow automation projects.

Responsibilities.

• Interacted with geographically distributed business units and stakeholders to define and analyze business requirements.
• Worked with geographically distributed teams, to analyze business processes and requirements.
• Created use-Cases, Sequence Diagrams, Class Diagrams, Collateral Diagrams, etc.
• Successfully reengineered processes to manage existing and future development engagements.
• Improved profitability by significantly reducing the time required to complete a work cycle.
• Championed investment in appropriate tools, infrastructure and training enabling the team to meet their targeted response time standards.
• Worked with cross-functional teams to analyse business requirements for setting up of Helpdesk and support team for the domino applications at The Coca-Cola Company.
• Established internal processes that enabled teams to communicate effectively, manage project tasks, and establish the framework for project delivery.
• Setup and improved the processes to handle user queries and requests to reduce the overall SLA’s for answering users issues & problems.
• Led the design & development of distributed enterprise applications using J2EE, XML.
• Responsible of estimating the effort required for each project, creation of Project Plans and estimations.
• Involved in resource management and invoicing for the resources involved in the projects.
• Responsible for Documentation following Six Sigma methodologies followed by GE for documentation and project implementation.

Clients

• Caterpillar INC, Peoria, IL, Jan ‘04 – Aug‘05
• The Coca-Cola Company, Atlanta, GA Nov ‘03 – dec ‘03
• GE Power Systems, Schenectady, NY Jul ‘01 – Oct ‘03

Gulf News is a leading newspaper based in Dubai, United Arab Emirates, publishing around 200,000 copies daily. Other activities involve Distribution of various other Books and Magazines and taking outside printing jobs.
Responsible for development of web based applications. Also involved in the implementation and Administration of Clustered Lotus Domino 4.6 Enterprise Server for 250 Users. Joined the project as a Developer and was promoted as the Senior Developer Analyst.

Responsibilities

• Installation and configuration of Windows 2000 Servers in a clustered environment.
• Design and configuration of Active Directory Services on the Win 2000 Servers
• Administration and implementation of Security Policies
• Design the organizational hierarchy for Gulf News within the notes environment and then estimate the number of users to be working on Lotus Domino.
• Design and development of Workflow applications for the Personnel Department on Notes Domino R5.The user interface was based on both Notes Client and a Web Browser.
• Analysis, Development and Implementation of a Financial Budgetary System. Involved the whole software cycle for the development of this Budgetary System. The system was developed using Adaytum Planning (OLAP) and Excel 97 interface. Oracle 8 was used as the backend Database
• Creation for Adhoc reports from Legacy systems using Business Objects
• Responsible for the design and layout of the Web Site. (www.gulf-news.co.ae) for the daily - Gulf News. Also responsible for regular updates and add-ons to the site. Creation of Opinion Polls,
• Discussion Forums using Servlets, JDBC and Standard CGI's.
• Designing and development of In House systems using GUI tools like Power Builder (Survey & Marketing Promotions) with Informix as the back end.
• Conducting IT training and providing technical support and development.
• Design & Development of the web site for Sampat Group www.sampat.com and for Shelax Worldwide www.shelax.com. Was responsible for designing the concept for the web site & for development of the site. Tools used for the development of the site were Microsoft FrontPage 98 and Image Composer. The site is hosted on server provided by Verio International