Hem Kumar Basnet
Outlet In Charge
Dubai,DU
Summary
Creating product in the system both online and in store.
Creating Online invoices, cancelling and refunding online booking
Overview
12
12
years of professional experience
Work History
Outlet in Charge
Jumble Entertainment LLC
Al Barsha , Dubai
12.2017 - Current
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Managed team of [number] employees, overseeing hiring, training, and professional growth of employees.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Received and processed stock into inventory management system.
- Conducted research, gathered information from multiple sources and presented results.
- Used coordination and planning skills to achieve results according to schedule.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Maintained energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked flexible hours; night, weekend, and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Team Leader
Landmark Leisure
Dubai , Dubai
07.2014 - 09.2017
- Maximized efficiency by removing safety hazards and debris from work areas.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Verified confidential budget reports remained up-to-date for [Reporting Manager].
- Worked with [Reporting Manager] to create prototypes of new designs and training materials.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Initiated timely response to emails, voicemails and written correspondence.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Implemented new working processes which delivered continued improvements.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Mentored and guided employees to foster proper completion of assigned duties.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Molded team and embraced change to adapt within dynamic market.
Customer Service Representative
Landmark Leisure
Dubai, Dubai
12.2011 - 07.2015
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Educated customers on promotions to enhance sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Regularly exceeded daily sales and product add-on quotas.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Storekeeper
Damac ( GTL Project)
Ras Laffan, Qatar
03.2009 - 04.2011
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Received, merchandised and arranged all shop items for visual display.
- Trained, coached and scheduled employees to improve store upkeep and operations.
- Filled orders by gathering merchandise specified in requisitions.
- Received product shipments and organized in stockroom storage area.
- Documented shipping and receiving records to confirm receipt of orders.
- Ordered goods from various vendors to maintain store merchandise levels.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Oversaw warehouse staff by providing instructions and leading daily activities.
- Trained and supervised all new associates in grocery, produce and administrative departments.
- Operated forklifts and hand trucks to restock department supply locations.
Education
No Degree -
SLMHSS
Manipur, India 03.2008 - 03.2008
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Performing room inspections
Sales inventory operations planning (SIOP)
New product launching
Intake assessments
Running reports
Verifying documentation
Timeline
Outlet in Charge
Jumble Entertainment LLC
12.2017 - Current
Team Leader
Landmark Leisure
07.2014 - 09.2017
Customer Service Representative
Landmark Leisure
12.2011 - 07.2015
Storekeeper
Damac ( GTL Project)
03.2009 - 04.2011
No Degree -
SLMHSS
03.2008 - 03.2008