HEMYAR SALIM NASSER AL BUSAIDY
Dubai
Summary
Organized and results-driven employee with years of experience as a customer service agent, and multimedia. Punctual, reliable, and friendly as well as adaptable, patient, and effective within high-pressure environments.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Emirates Group / Dnata
2024 - Current
- Strong ability to multitask and work under pressure while efficiently managing customer calls, emails, and live chat support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
Emirates Group
Dubai Holding Entertainment
- Handling calls related to global village inquiries.
- Assisting guests with how to update information in the system.
- Handling complaints and escalation calls related to parking, tickets, payment issues, kiosks, and refunds.
- Helping guests with updating their information in the back-office system and accounts.
- DUBAI HOLDING ENTERTAINMENT
Emirates Group
Etihad Airways
- Experience with GDS system (Sabre, Amadeus)
- Handling all follow-up communications with guests to determine the best possible solution for problems. Escalate problems to the supervisor/concern team if it is required.
- Process new bookings, schedule changes, upgrades, misconnections, and airline cancellations as needed.
- Understand customers’ needs to propose the best alternatives in terms of pricing/routing.
- Handled ticketing and reservation as well as queries such as airline policies, country restrictions, and its ancillaries
- Etihad Contact Center
Emirates Group
Federal Authority for Identity and Citizenship
- Assisted applicants with general queries, processes and procedures of the Federal Authority for identity and Citizenship.
- Handled complaints follow-up and assisted applicants with the update.
- Ensured the proper guidelines and latest process and procedure is provided to the applicants.
- Handled calls related to follow-up cases and new cases of Emirates Id status.
- Creating cases to expedite issuing cards and following up on cases in case of delay.
- ICP CC
QBG Company
- Followed shop and cash security measures to reduce losses.
- Offered professional, efficient point-of-sale service to minimize queuing time and maximize customer satisfaction.
- Monitored product levels to maintain well-stocked, visually- appealing sales floor arrangements.
- Guest Relations Counselor
Rak Rally
- Facilitated performance tracking by clearly defining event objectives, target audience, and key metrics.
- Selected event materials fitting clients’ requests and vision.
- Jarash International Specialized Hospital
DU
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Assisted customers with varying questions using product, knowledge, and service expertise.
- Jafar Bin Auf Specialized Hospital for Children
Education
High School Diploma -
Religion Institute School
Dubai, United Arab EmiratesSkills
- Energetic
- Multi-Tasker
- Self-Motivator
- Quick Learner
- Friendly
- Work well under pressure
- Team-orientated
- Strong Negotiator
- Database Administration
- Deadline Oriented
Section name
BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only.
Timeline
DU
Rak Rally
QBG Company
Customer Service Representative
Emirates Group / Dnata
2024 - Current
Emirates Group
Dubai Holding Entertainment
Emirates Group
Etihad Airways
Emirates Group
Federal Authority for Identity and Citizenship
High School Diploma -
Religion Institute School