Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline

Hendra Nehme

Senior Associate Digital Communications
Dubai

Summary

Dynamic Digital Communications Specialist offering over 10 years of experience in social media strategy, key account management, and team leadership. Demonstrates a proven track record in increasing brand visibility, enhancing audience engagement, and driving business growth. Skilled in data analytics, trend forecasting, and client relations. Expertise sought to foster digital innovation in a forward-thinking organization.

Overview

12
12
years of professional experience

Work History

Head of Social Media

Masa Trading Fze
05.2024 - Current
  • Organized successful viral campaigns that garnered widespread attention and increased brand visibility in competitive markets.
  • Launched new product lines successfully through strategic planning and execution of multi-platform social media campaigns.
  • Devised data-driven approaches for optimizing content performance, improving overall reach on key platforms.
  • Conducted market research and competitor analysis, utilizing findings to inform targeted content development efforts.
  • Oversaw the creation of high-quality visual assets for use in social media posts, ensuring consistency in branding elements.
  • Worked closely with public relations teams to ensure a consistent brand narrative across all communication channels.
  • Established robust monitoring and reporting systems, providing stakeholders with clear insights into the effectiveness of social media efforts.

Senior Associate in Digital Communication

FGS Global
04.2023 - 04.2024

Saudi Green Initiative

  • Oversaw social media content creation and advisory notes, resulting in a 30% increase in engagement and a 20% increase in follower count.
  • Crafted briefing packs for content creators and influencers, leading to a 25% increase in alignment with key messages and campaign objectives.
  • Managed social media planning for the Saudi Green Initiative forum at COP28, increasing follower count by 40%, share of voice by 35%, and raising awareness of the initiative both locally and internationally by 45%.
  • Led a successful campaign in June, driving a 30% increase in awareness about the initiatives and entities committed to supporting KSA’s flora and fauna.
  • Developed and implemented the SGI Reporters initiative, selecting content creators that led to a 20% increase in educational content engagement.

FIFA Club World Cup Saudi Arabia 2023

  • Managed an influencer marketing campaign that resulted in a 50% increase in ticket sales for international matches and a 40% increase in awareness of Saudi Arabia as a travel destination.

Ministry of Tourism Saudi Arabia

  • Conducted social media benchmarking and competitor analysis, leading to a 20% improvement in social media performance.
  • Created a social media strategy that led to a 30% increase in social media engagement and helped the ministry take advantage of trends or new platform features while maintaining brand identity.
  • Regularly created advisory notes for every campaign or social media activity, providing strategic guidance that increased campaign effectiveness by 25% and improved overall social media performance.

Head of Social Media

Omooma
05.2022 - 04.2023
  • Designed and executed innovative social media strategies, leading to a 30% increase in brand visibility and a 25% increase in audience engagement.
  • Managed daily operations of multiple social media channels, resulting in a 20% increase in audience reach and a 15% increase in engagement rate.
  • Oversaw and delivered diverse content across platforms, resulting in a consistent 10% monthly growth in followers.
  • Created and coordinated original multimedia content, leading to a 35% increase in audience interaction.
  • Launched and managed competitions and campaigns that increased audience engagement by 40% and brand loyalty by 30%.
  • Established relationships with influencers, extending brand reach by 25%.
  • Conducted comprehensive audience research, leading to a 15% improvement in audience targeting and engagement.
  • Facilitated dynamic social media communities, resulting in a 20% increase in active online community members.
  • Produced engaging TikTok content, tapping into new audience segments and driving a 50% increase in brand awareness among younger demographics.
  • Monitored, tracked, and reported on social media performance, providing key insights that led to a 20% increase in overall social media performance.
  • Identified and leveraged consumer trends, resulting in a 30% increase in audience engagement and a 20% increase in brand visibility.
  • Optimized content, leading to a 25% increase in audience participation and brand loyalty.
  • Researched and evaluated cutting-edge tools and techniques, identifying new ways to measure social media activity and improving measurement accuracy by 15%.
  • Analyzed competitor activity to inform strategic decisions, leading to a 10% improvement in competitive positioning.
  • Recommended and implemented improvements, resulting in a 20% increase in the efficiency and effectiveness of social media efforts.
  • Set and achieved targets for increasing brand awareness and customer engagement, resulting in a 30% growth in brand loyalty.
  • Managed, motivated, and coached a team of 5 junior staff, fostering a high-performing social media team.
  • Managed and tracked budgets for social media activities, ensuring cost-effective use of resources and a 15% reduction in unnecessary expenditures.
  • Fostered collaboration across teams, enhancing cross-functional synergy and improving overall organizational performance by 20%.
  • Improved social media engagement by 25% and follower growth by 30% through strategic social media benchmarking and competitor analysis.
  • Created a social media strategy that led to a 20% increase in user-generated content and a 15% increase in positive brand mentions.

Senior Account Manager, Digital Department

Impact BBDO
08.2020 - 04.2022
  • Managed a team of 6 in generating original content and moderating online community members, resulting in a 30% increase in audience engagement and a 20% increase in content production.
  • Developed and implemented a successful digital marketing strategy for Sohar International Oman Bank, resulting in a 20% increase in customer acquisition.
  • Researched emerging industry trends, new applications, concepts, and procedures, updating the current training curriculum and improving team performance by 15%.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media, driving a 35% increase in web traffic and a 20% increase in social media engagement.
  • Led a social media strategy for the Abu Dhabi Awards that increased brand awareness by 30% and engagement by 25%.
  • Analyzed and reported social media and online marketing campaign results, providing insights that improved campaign performance by 20%.
  • Engaged online audiences by placing a strong focus on sales process support and responding to inquiries and comments promptly, increasing customer satisfaction by 30%.
  • Managed an online marketing campaign for Shan Foods that increased product sales by 40%.
  • Drove digital and enterprise collaboration across functional teams, focusing on delivery and continuous process improvement, resulting in a 15% increase in project delivery efficiency.
  • Outlined omnichannel goals across brands, leading to a 25% increase in cross-channel engagement.
  • Worked on content partnerships for the Dubai Shopping Festival, leading to a 35% increase in festival attendance and a 30% increase in online engagement.

Social Media Manager

BPG Group
10.2018 - 07.2020
  • Collaborated with the marketing department to create targeted advertising strategies for key customer demographics, resulting in a 25% increase in customer engagement
  • Worked closely with retail, automotive, FMCG, and banking clients in UAE and GCC, including Al Tayer Automotive UAE, to deliver compelling stories and ensure the ultimate brand experience, leading to a 30% increase in client satisfaction
  • Analyzed and reported social media and online marketing campaign results for accounts like Godiva KSA Chocolatier, leading to a 20% improvement in campaign performance
  • Ensured the successful outcome of the website development strategy by aligning consistent brand messaging and visual designs across all digital outlets for Mazoon Diary Oman, resulting in a 15% increase in web traffic
  • Managed the Adol Julphar UAE account, implementing strategies that led to a 20% increase in brand visibility and customer engagement
  • Collaborated with media representatives to optimize coverage of special events Developed messaging and paid
  • Ads to run e-commerce campaigns Managed key influencers for social media campaigns by using tools like Klear
  • And Affable.ai
  • Created a training program for lower-level employees to increase sales and customer satisfaction
  • Maintained expert-level skills in digital platforms such as TikTok, Snapchat, WhatsApp for business, and Instagram platforms
  • Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.

Social Media Manager

Hug Digital, AKQA
01.2016 - 01.2018
  • Managed a variety of accounts from automotive, retail, banking and FMCG across GCC countries
  • Developed and maintained comprehensive social media strategies
  • Organized brainstorming sessions and workshops to help create exciting new content angles and ways for the
  • Company to enhance its reputation amongst target audiences
  • Worked on an automotive campaign where it got shortlisted in Dubai Lynx 2017
  • Defined key performance
  • Indicators and implemented- enterprise -level measurements, analytics and reporting methods to gauge success
  • Conducted social listening across all brands and analyzed consumer posts on Social Media and other digital
  • Platforms (Sprinklr, Review Tracker, Socialbackers, Google Analytics.
  • Etc.)

Social Media Executive

01.2015 - 01.2016
  • One of the key projects that I have worked on is launching a brand on social media by building audiences and
  • Creating social media content
  • Lead and participated in the creation of communication strategies that meet client objectives
  • Maximized strategic approaches by keeping a close eye on performance and making appropriate adjustments
  • Monitored social media and online sources for industry trends
  • Helped clients develop website portals and social media pages to promote businesses.

Multimedia Producer

Yahoo Maktoob
04.2013 - 06.2015
  • Worked on a webisode series called "Taallaqi" a series offering Arab women the latest advice on haircare and
  • Beauty
  • Created video content that engages audiences and inspires sharing across social media platforms
  • Created a wide range of media including photography, writing, and video scripts
  • Led pre-production planning and
  • Filming documents
  • Worked alongside writers and producers to create unique designs to translate

Education

Bachelor of Communication And Information Studies -

American University of Dubai
05.2014

Skills

  • Performance Monitoring
  • Paid social advertising
  • Schedule Management
  • Team Supervision
  • Financial Management
  • Project Management
  • Public Speaking
  • Visual storytelling
  • Campaign management

Languages

Arabic
English
French
Turkish

Personal Information

Title: Senior Associate, Digital Communications

Timeline

Head of Social Media - Masa Trading Fze
05.2024 - Current
Senior Associate in Digital Communication - FGS Global
04.2023 - 04.2024
Head of Social Media - Omooma
05.2022 - 04.2023
Senior Account Manager, Digital Department - Impact BBDO
08.2020 - 04.2022
Social Media Manager - BPG Group
10.2018 - 07.2020
Social Media Manager - Hug Digital, AKQA
01.2016 - 01.2018
Social Media Executive -
01.2015 - 01.2016
Multimedia Producer - Yahoo Maktoob
04.2013 - 06.2015
American University of Dubai - Bachelor of Communication And Information Studies,
Hendra NehmeSenior Associate Digital Communications