Hendri Bn Komar
Dubai
Summary
Costumer Service more than 5 years experiences working in hospitality industry. A highly motivated with a very professional. Attitude gained experiences in costumer service and good understanding of bussiness and finance, special expertise in Hospitality
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Habtoor Grand Resort, Autograph Collection
Dubai, Dubai
06.2021 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Entered and updated sensitive customer information during check-ins and room changes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Transcribed phone messages and relayed to appropriate personnel.
Guest Service Executive
Bab Al Shams Desert Resort And Spa
Dubai, Dubai
05.2017 - 05.2021
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
Spa Receptionist
Bab Al Shams Desert Resort And Spa
Dubai
02.2015 - 04.2017
- Escorted clients to spa areas, treatment rooms and offices.
- Communicated with spa team members if clients canceled or changed appointment times.
- Achieved specified sales targets by promoting special treatments, additional services and products.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
Pool Attendant
Bab Al Shams Desert Resort And Spa
Dubai, Dubai
12.2013 - 01.2015
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Checked side duty list for opening and closing procedures.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Entered water immediately to pull struggling swimmers to safety.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
Auto
Palembang
01.2000
Education
undefined
SMA METHODIST 1 PALEMBANG
Skills
- Using professionally the Emails etiquette and the Microsoft office
- Training, Activities, Awards, and Certificates:
- Training how to deal with the customers complains, Phone Etiquette, how to handling difficult Guest
Personal details
Birthdate
July 14th 1985
Religion
Moslem
Nationality
Indonesian
Timeline
Front Desk Receptionist
Habtoor Grand Resort, Autograph Collection
06.2021 - Current
Guest Service Executive
Bab Al Shams Desert Resort And Spa
05.2017 - 05.2021
Spa Receptionist
Bab Al Shams Desert Resort And Spa
02.2015 - 04.2017
Pool Attendant
Bab Al Shams Desert Resort And Spa
12.2013 - 01.2015
Auto
01.2000
undefined
SMA METHODIST 1 PALEMBANG