Desmond Allis
Dubai
Summary
Experienced Custodial Services Supervisor with a proven track record in enhancing facility maintenance and team leadership. Skilled in optimizing workflows, ensuring safety compliance, and leading teams to exceed operational standards in fast-paced settings. Demonstrates exceptional problem-solving capabilities and excels in developing strategies for maintaining high-quality service delivery.
Overview
25
25
years of professional experience
Work History
Custodial Services Supervisor
American University of Sharjah
Dubai
06.2018 - Current
- Supported the Facilities Manager in planning and overseeing day-to-day facilities operations, ensuring safe, clean, and well-maintained environments across assigned sites.
- Coordinated preventive and corrective maintenance activities, working closely with internal teams and external contractors to meet service standards and SLAs.
- Supervised outsourced service providers, including pest control and specialist vendors, ensuring quality, safety compliance, and timely delivery of services.
- Conducted regular facility inspections and audits to identify issues, drive corrective actions, and maintain hygiene, safety, and operational standards.
- Assisted in staff supervision, work scheduling, and task prioritisation, supporting consistent service delivery and operational efficiency.
- Coordinated facilities support for special events and space requirements, ensuring operational readiness and minimal disruption.
- Liaised with internal stakeholders to address maintenance requests and facility issues, supporting a client-focused service environment.
- Supported HSE compliance, documentation, and reporting, contributing to continuous improvement and efficient use of resources
Operations Coordinator
Transguard Group
Dubai
12.2013 - 04.2018
- Overseeing day to day operations covering a headcount of 1600 staff for Emirates Airlines (EK Engineering / Airport Terminals)
- Ensure awareness is created regularly via tool box talks on health & safety procedures
- Management of daily headcount deployment and ensuring coverage available in case of any shortages
- Ensuring all records relating to Disciplinary Action and Incident reports are collated and referenced
- Overseeing logistics for the existing strength of 1600 staff
- Ensure Service level agreements between Transguard and Emirates are met and adhered to
Customer Service Coordinator
Bytecraft PVT LTD
Melbourne
04.2010 - 05.2011
- Responded to customer needs through competent customer service and prompt problem-solving
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Ensured all calls are up to date with comments that reflect the true and current status of the job and that all activities are recorded
Call Center Agent
UCMS Call Center
Melbourne
11.2005 - 12.2009
- Resolved customer problems and queries related to billing, service and other areas within a specified turn around period
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained and managed customer files and databases
- Received multiple positive reviews acknowledging dedication to excellent customer service
Operations Assistant
Leo Shipping
Dubai
05.2001 - 11.2004
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Maintaining the Import/Export freight register Co-ordination of all related documents for the imports/ exports (Air & Sea) with Airport/ Port and clients
- Timely system updated with all relevant shipment details
- Developed and maintained filing systems to facilitate easy access to information
Education
Bachelor of Arts - Economics
Bangalore University
India05.2001
Skills
- Workflow Optimization
- Routine Maintenance Oversight
- Analytical and Critical Thinking
- Facility Maintenance
- Safety Compliance
- Staff Training
- Inventory Management, Budget Management
- Budget Management
Accomplishments
- Supervised team of 1600 staff members.
- Resolved Covid related issues within the university by sourcing a product for disinfection that reduced costs and time.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Personal Details
DOB - 8th January 1980
Marital Status - Married
Visa Status - Employment Visa
UAE Driving License - Yes
References
References available upon request.
Timeline
Custodial Services Supervisor
American University of Sharjah
06.2018 - Current
Operations Coordinator
Transguard Group
12.2013 - 04.2018
Customer Service Coordinator
Bytecraft PVT LTD
04.2010 - 05.2011
Call Center Agent
UCMS Call Center
11.2005 - 12.2009
Operations Assistant
Leo Shipping
05.2001 - 11.2004
Bachelor of Arts - Economics
Bangalore University