Mwanahamisi Luhindi
Dubai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Quantum Energy Company Ltd.
01.2015 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Officer
Maasai Market Curios And Crafts
01.2010 - 01.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Communicated with clients regarding account services, statements, and balances.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
Education
No Degree - Business Administration
Bandari College
Kenya 03.2011
Advance education PCM -
Mwanga High School
12.2009
Skills
- Communication
- Negotiation
- Time Management
- Relationship Building
- Problem-Solving
- Resilience
- Product Knowledge
- Creative Thinking
- Analytical Skills
- Project Management
- Collaboration
- Adaptability
- Active Listening
- Critical Thinking
- Computer Proficiency
- Conflict Resolution
- Customer Relations
- Problem Resolution
Languages
Swahili
English
References
- Mr. Msangi, +255762907428, msangi@maasai.com, Maasai Market Curios and Crafts
- Ali S Jahwariy, +255786080207, alij@energy.com, Quantum Energy Company Ltd.
Hobbies and Interests
- Traveling
- Reading
- Socializing
Timeline
Customer Service Representative
Quantum Energy Company Ltd.
01.2015 - 01.2023
Customer Service Officer
Maasai Market Curios And Crafts
01.2010 - 01.2015
No Degree - Business Administration
Bandari College
Advance education PCM -
Mwanga High School
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