Hera Imran

• Managing cash counter, in charge of processing and receiving payments, transactions and resolving customer issues.
• Operated till efficiently, ensuring quick processing of purchases.
• Assisted in restocking shelves during quieter periods-increased availability of products.
• Handled customer complaints professionally, maintaining positive store reputation.

Leadership

• Developed and implemented a successful business plan.
• Led the team to organize sell opportunity events and held the events as the communicator and leader.
• Created social media contents, scripts and captions.
• Made shopping lists and structured upcoming plans.
• Managed different aspects of the business including responsibilities of:

- Communication and social media accounts

- Finance and problem solving

- Customer service and team management

• Successfully led a team of 3 employees with a positive and productive work environment.
• Interacted with customers through calls, messages and emails.

• Carried out the medical care, medical intervention, rehabilitation, habilitation.
• Helped with personal hygiene care, luggage loading, helping residents take their medication.
• Maintained a calm demeanour during crisis situations thus providing reassurance to both the residents and their families.
• Cleaning, making shopping lists, helping to prepare meals and give company.
• Organised recreational activities for improved social interaction amongst residents.