Herbert Reyes
Dubai
Summary
Mission-driven Head Barista with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 9 years of experience in specialty coffee establishment with focused perspective on executing high-functioning coffee bar.
Dedicated SCA UAE member and Barista professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head Barista / Operation Manager
Variety Specialty Coffee
Dubai
07.2020 - Current
- Trained the Techniques how to use every essentials in speciality way deeper into the science of coffee and to recognize the core concept of sensory analysis to ensure the quality.
- scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse thirdwave experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space all
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Head Barista / Operation Manager
XO Coffee Boutique
Dubai
01.2018 - 01.2020
Roaster / Head Barista
Maxzi
Dubai
09.2017 - 03.2018
Specialty Barista
Espresso Lab
Dubai
08.2016 - 08.2017
Junior Barista
Nostalgia
Dubai
05.2015 - 07.2016
Commercial Barista
Le Petit Cafe
Dubai
04.2014 - 04.2015
Barista / Bartender
Buffalos Cafe
Esdan
01.2012 - 01.2014
Education
T.N.H.S
Philippines Skills
- POS Inventory System Operation
- Supplier Management
- Equipment Troubleshooting and Repair
- Operational Procedures
- Sales and Coffee Distribution
- Optimal Inventory Levels
- Team Leader
- Positive Reinforcement
- Sensory
- Quality Control
- Complaint Handling
- Coffee Competition
- Coffee Calibration
Certification
- SCA World Competition Education Program Training Program at Archers Coffee Dubai UAE
- Trainor : Micheal Yung & Micheal maCauley
- SCA Sensory Training Intermediate at Night Jar Roastery Dubai UAE
- Trainor : Sylvia Tan
- SCA Brewing Foundation & Intermediate at Coffee Museum Dubai UAE
- Trainor : Adrian Bularca & Silvia Graham
- SCA Advance Coffee Workshop & Processing at Archers Coffee Sharjah UAE
- Trainor : Dave Peralta & Frederick Bejo
- PIC Advance Certification Level 3
- Yasmin Rahin
Accomplishments
- Calibrator Barista of UAE National Latte Art Championship 2019 @World trade center (Specialty coffee & food festival)
- ( Visual Judge ) Storie cafe Latte Art Throwdown ( Feb 18, 2020 ) Sharjah
- ( Visual Judge )UAE National Latte Art Championship 2019 2020 @World trade center (Specialty coffee & food festival)
- (Visual Judge ) Medelin Specialty Coffee Latte Art Throwdown ( march 7, 2020 ) Khorfacan Sharjah
- ( Sensory Judge) UAE National Brewers Cup Championship UAE 2021 2022 (Specialty coffee & food festival)
- ( CHAMPION ) 2022 Dubai Spin the Brewers Throwdown @Seven Fortunes
Timeline
Head Barista / Operation Manager
Variety Specialty Coffee
07.2020 - Current
Head Barista / Operation Manager
XO Coffee Boutique
01.2018 - 01.2020
Roaster / Head Barista
Maxzi
09.2017 - 03.2018
Specialty Barista
Espresso Lab
08.2016 - 08.2017
Junior Barista
Nostalgia
05.2015 - 07.2016
Commercial Barista
Le Petit Cafe
04.2014 - 04.2015
Barista / Bartender
Buffalos Cafe
01.2012 - 01.2014
T.N.H.S
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