Hernanie Naredo
Summary
Experienced in handling customer queries with friendly and professional approach. Thrive in fast-paced environments, ensuring customer satisfaction through clear communication and problem-solving. Excel in building rapport and resolving issues efficiently.
Overview
15
15
years of professional experience
Work History
Retail Sales Associate
Bait Al Safa Gold and Diamonds
Dubai, UAE
09.2024 - Current
- Engaged customers to understand needs and provide tailored service.
- Listened to customers to clarify requests and resolve concerns effectively.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Adjusted jewellery to match specific requirements to satisfy customers' desires.
- Provided expert advice on jewellery care and assisted clients in selecting ideal pieces.
Retail Sales Associate
Honey Gold and Diamonds
Dubai, UAE
06.2020 - 08.2024
- Delivered exceptional customer service, advising on jewellery care and helping clients select perfect pieces.
- Conducted market research to identify current trends in jewellery design and consumer preferences, enhancing product offerings.
- Developed marketing materials, including brochures and social media content, to effectively promote jewellery collections and engage customers.
Retail Sales Associate
Mahabub Perfumes
Dubai, UAE
05.2017 - 03.2020
- Advised customers on selecting perfumes tailored to skin chemistry and personal preferences, enhancing overall shopping experience.
- Presented new products and promotions to customers, fostering increased sales opportunities.
- Leveraged extensive knowledge of perfume brands and fragrance notes to provide tailored recommendations, improving customer satisfaction.
Waitress
Shabu Shabu Yan Shuan
Dubai, UAE
03.2015 - 03.2017
- Maintained tidy dining area, ensuring efficient table clearing and resetting for incoming guests.
- Greeted guests upon arrival, presented menus, and offered tailored recommendations to enrich dining experience.
- Managed multiple tables during peak hours, prioritising tasks to ensure smooth and uninterrupted service.
- Resolved customer complaints to maintain satisfaction and business loyalty.
Travel Consultant
Bayani Travel International
Quezon City, Philippines
05.2011 - 02.2015
- Guided clients in selecting ideal holidays based on needs, budget and specifications.
- Reserved tickets and booked accommodations and rental transportation to meet customer needs.
- Handled client queries and concerns with professionalism, providing prompt solutions to uphold service standards.
Education
Bachelor of Science - Education
Pangasinan State University
Lingayen, Pangasinan01-2011
Skills
- Sales techniques
- Face-to-face selling
- Product knowledge
- Customer service
- Market research
Languages
English
Proficient
C2
Arabic
Elementary
A2
Timeline
Retail Sales Associate
Bait Al Safa Gold and Diamonds
09.2024 - Current
Retail Sales Associate
Honey Gold and Diamonds
06.2020 - 08.2024
Retail Sales Associate
Mahabub Perfumes
05.2017 - 03.2020
Waitress
Shabu Shabu Yan Shuan
03.2015 - 03.2017
Travel Consultant
Bayani Travel International
05.2011 - 02.2015
Bachelor of Science - Education
Pangasinan State University