HESHAM ABDELDAIM
Abu Dhabi,AZ
Summary
High-performing HR Manager with solid experience in networking, marketing and crisis management. Adept in creating and implementing effective communication strategies. Collaborative and committed to nurturing relationships with owners and clients.
Overview
17
17
years of professional experience
Work History
HR & Public Relations Manager
Bin Rashid Transporting & Gen. Contracting L.L.C
10.2014 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
Sales Supervisor
Dayem For Trading & Distribution
10.2012 - 09.2014
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Developed and implemented incentive programs to increase sales and customer loyalty.
Sales Supervisor
Al-Reem Trading L.L.C
01.2012 - 08.2012
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
General Accountant
D.M.D General Contracting & Maintaince
09.2010 - 10.2011
- Managed accounts payable and receivable functions, maintaining accurate records and timely payments to vendors while collecting outstanding invoices.
- Tracked funds, prepared deposits and reconciled accounts.
- Supported month-end closing process by preparing financial statements, variance analyses, and account reconciliations.
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
General Accountant
Palestine Decoration
01.2008 - 09.2010
- Managed accounts payable and receivable functions, maintaining accurate records and timely payments to vendors while collecting outstanding invoices.
- Supported month-end closing process by preparing financial statements, variance analyses, and account reconciliations.
- Assisted with budget preparation, monitoring expenses, and providing timely updates to management on variances.
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
Education
Bachelor of Commerce - Accounting And Finance
Al Monfyia Universty
Egypt07.2007
Skills
- Problem-solving abilities
- PR strategy development
- Community Relations
- Time Management
- Problem-Solving
- Decision-Making
- Adaptability and Flexibility
- Relationship Building
- Professionalism
- Written Communication
Languages
English
Upper intermediate (B2)
Timeline
HR & Public Relations Manager
Bin Rashid Transporting & Gen. Contracting L.L.C
10.2014 - Current
Sales Supervisor
Dayem For Trading & Distribution
10.2012 - 09.2014
Sales Supervisor
Al-Reem Trading L.L.C
01.2012 - 08.2012
General Accountant
D.M.D General Contracting & Maintaince
09.2010 - 10.2011
General Accountant
Palestine Decoration
01.2008 - 09.2010
Bachelor of Commerce - Accounting And Finance
Al Monfyia Universty
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