Operations and Systems Manager with over 15 years of experience in optimizing logistics, implementing ERP/WMS systems,
and leading high-performance teams. Proven track record of reducing costs by up to 20%, enhancing productivity, and driving operational excellence.
Adept at managing complex projects and delivering results in dynamic environments.
Hi, I’m
Hesham Abdelkhalek
Dubai,UAE
Summary
Overview
16
years of professional experience
Work History
Nile Logistics InternationalCairo, Egypt
Systems and Applications Department Head
01.2022 - 05.2024
Job overview
- Established ERP, WMS and build carrier solutions and contracts to manage daily carrier routing to meet customer demand
- Worked closely with web designers to create the website for the sister company Exponile Group
- Designed the WMS app for the developers to create
- Worked with marketing agent to create brochure for Exoponile Group
- Overseen ERP, CMS updates
- Lead numerous analyses and projects from business specifications to practical implementation to optimize the reverse logistics processes and network in Europe
- Prepare inventory reports (WMS)
- Configured data into an internal WMS system while troubleshooting errors
- Produced finance reports and contract standards for bid teams
- Prepared month end management reports (costs, performance, KPIs)
- Implemented EDI order entry integration and vendor management via 3rd party EDI vendor
- Set KPIs and work with forwarders to ensure project plan and approve budget are met
- Apply and implement practices and business rules ensuring compliance with DOD policies, establish procedures and directives
- Designed logistics module for ERP system that improve efficiency & increase tracking capabilities
- Assume responsibility for an underperforming ILS effort and turn it around by providing exceptional ILS management and support
- Prepared provisioning documentation for delivery to internal/external customers using provisioning techniques and technologies
- Created SOP's (standard operating procedures) for the warehouse
- Created the order cycle for the warehouse
- Overseen WMS updates.
Streams For TechnologyCairo
Site Manager
03.2020 - 12.2021
Job overview
- Updating, maintaining, and refining project document control procedures training other staff members on document control procedures
- Handled administration and lifecycle management of procedural documents supporting business partner in the electronic document management system
- Oversee the day-to-day operations of the Quality and Document Control group, ensuring the highest quality and compliance of all document management deliverables
- Collaborate with other members of the Quality Management group, in support of the development and revision of procedural documents
- Oversee the quality review and consistency checks applied across the department, ensuring accuracy and clarity of content within and across documents
- Handle resource planning across the procedural documents team and assignment of work to ensure documents are processed in a timely manner
- Oversee all requests for procedural documents related to health authority inspections and internal audits
- Ensure global coverage for responding to urgent requests in a timely manner.
TJX CanadaMississauga
Operations Manager
08.2016 - 02.2020
Job overview
- Manage and develop a team of Area Managers
- Lead operational teams on a shift, deal with issues, and positively impact site performance
- Analyse shift performance against relevant business objectives and put in place actions to improve our operational excellence
- Work closely with other support teams, including HR, Finance, Health and Safety, and Security
- Design and deliver initiatives across the sites to improve operational performance
- Manage the daily operation ensuring customer satisfaction is successfully achieved
- Provide solid leadership for Logistics and Operation Coordinators and handles escalations and issues as needed
- Responsible for setting department goals, monitoring, controlling workflow, and ensuring an effective operating department
- Ensure efficiency and safety of day-to-day operations for the entire fleet of tractors, trailers, and driver force
- Work with Fleet Department Manager and mechanics keeping up to date with truck/trailer maintenance
- Coach, train, and develop dispatch team to exceed goals with 8 - 10 dispatchers
- Driver Management (ability to motivate and issue corrective actions) of over 50+ leased drivers.
DB SchenkerMississauga
Senior Supervisor
07.2014 - 08.2016
Job overview
- Develop and maintain an effective relationship with existing customers
- Prepare and control inbound performance analysis for the warehouse staff
- Lead and supervise a team of dedicated customer service and logistics Representatives
- Develop an understanding of customers' needs and take actions to ensure that such needs are met
- Ensure the team follows customer service processes, from order entry to the delivery of goods
- Monitor the team for the achievement of the best results as per the set KPIs
- Review the Letter of Credits and other payment terms and provide input to the Customer Service Manager and/or Finance Department
- Determine best solutions for the issues, if any, escalated by the customers
- Provide backlog analysis and ensure accuracy of data provided to customer service manager and/or Finance team for forecasting process
- Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet and exceed their expectations
- Process sales order in a timely manner including reviewing and checking orders according to established department policies and procedures
- Process credit / debit notes for customers
- Compute prices, discounts, commissions and shipping charges as required
- Prepare quotes, invoices and delivery orders through Company's ERP systems (SAP, CRM) in a timely manner
- Prepare shipment documents and forwards to the customers
- Manage the generation of open sales orders to ensure all orders are generated for picking and packing and able to be invoiced prior to each fiscal month end
- Coordinate with project coordinators to ensure that the documents are followed according to the contract
- Ensure regulatory and quality compliance as per Getinge Group polices and applicable local regulatory laws
- Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders
- Handle and resolve queries raised by Customers, Sales Managers and/or the Finance Department.
DB SchenkerMississauga
Supervisor
06.2012 - 07.2014
Job overview
- Lead and supervise a team of dedicated customer service and logistics Representatives
- Develop an understanding of customers' needs and take actions to ensure that such needs are met
- Ensure the team follows customer service processes, from order entry to the delivery of goods
- Monitor the team for the achievement of the best results as per the set KPIs
- Review the Letter of Credits and other payment terms and provide input to the Customer Service Manager and/or Finance Department
- Determine best solutions for the issues, if any, escalated by the customers
- Provide backlog analysis and ensure accuracy of data provided to customer service manager and/or Finance team for forecasting process
- Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet and exceed their expectations
- Process sales order in a timely manner including reviewing and checking orders according to established department policies and procedures
- Prepare quotes, invoices, and delivery orders through Company's ERP systems (CRM) in a timely manner
- Prepare shipment documents and forwards to the customers
- Coordinate with project coordinators to ensure that the documents are followed according to the contract
- Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders
- Handle and resolve queries raised by Customers, Sales Managers and/or the Finance Department
- Provide absence cover to other members of the team.
DB SchenkerMississauga
Team Lead
05.2010 - 06.2012
Job overview
- Creating and Developing Logistics process'
- Recruiting and developing a team to ensure maximum effectivity
- Inbound inventory receipting and locating
- Inventory management and stock auditing
- Shipping of finished goods to a global customer base
- Picking, packing, and shipping spare parts and kits
- Line feeding parts from warehouse to production line.
DB SchenkerMississauga
Warehouse associate
09.2008 - 05.2010
Job overview
- Loading, unloading and moving products and materials by hand or by using equipment such as a forklift
- Counting, weighing, sorting, packing and unpacking products of various sizes to make sure shipments are safe
- Keeping an inventory of products in the warehouse and making sure everything is in the correct place and ordered if needed
- Keeping the area safe and ensuring the safety of other warehouse workers
- Working with others within the warehouse and managers to make sure daily procedures are done.
Education
CAPE BRETON UNIVERSITYSydney, Ns
Bachelor of Business Technology Information from Network Administration
09.2004 - 08.2008
University Overview
FUTURES AMERICAN SCHOOLCairo, Egypt
American Diploma from Business technology
University Overview
OXFORD COLLEGE OF ARTS, BUSINESS AND TECHNOLOGYMississauga, On
Business Management Diploma
04.2019 - 02.2020
University Overview
Skills
- Critical thinking and Problem solving
- Teamwork and collaboration
- Oral and written communication skills
- Leadership
- Problem Solving
- Flexibility/adaptability
- Communication
Custom
Custom
CanadianPersonal Information
Personal Information
Date of birth: 07/25/1983Timeline
Systems and Applications Department Head
Nile Logistics International
01.2022 - 05.2024
Site Manager
Streams For Technology
03.2020 - 12.2021
Operations Manager
TJX Canada
08.2016 - 02.2020
Senior Supervisor
DB Schenker
07.2014 - 08.2016
Supervisor
DB Schenker
06.2012 - 07.2014
Team Lead
DB Schenker
05.2010 - 06.2012
Warehouse associate
DB Schenker
09.2008 - 05.2010
CAPE BRETON UNIVERSITY
Bachelor of Business Technology Information from Network Administration
09.2004 - 08.2008
FUTURES AMERICAN SCHOOL
American Diploma from Business technology
06.2001
OXFORD COLLEGE OF ARTS, BUSINESS AND TECHNOLOGY
Business Management Diploma
04.2019 - 02.2020
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