Hesham Ghanem
Dubai,UAE
Summary
Dedicated Credit and Collection Analyst with more than 4 years of hands-on experience in managing credit processes and collections operations . Expertise in evaluating creditworthiness and implementing effective collection strategies. Proven track record of minimizing bad debt , Committed to continuous professional development.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work History
Credit Controller
Etisalat - UAE
Dubai
04.2017 - Current
- Credit Control: Proficient in evaluating the creditworthiness of customers to determine appropriate the credit limits.
- Collection Management: Demonstrated expertise in managing collections processes to maximize cash flow and minimize bad debt exposure.
- Working closely with delinquent customers to develop plan of payment in order to rectify outstanding accounts.
- Working with legal resources and recovery teams to manage default issues.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Customer Communication: Proven track record of maintaining communication with customers, addressing payment issues and negotiating mutually beneficial solutions.
- Data Analysis: Proficient in utilizing financial data and analytics tools to monitor customer accounts, identify trends and make data-driven decisions , monthly forecast of collection.
- Account Receivable: Identify issues by reconcile statement of accounts , Prepare Manual invoice along with all financial reports.
- Cross-Functional Collaboration: Collaborated closely with sales and finance teams to strike a balance between revenue and risk management.
- Reporting: Generate regular reports to track KPI's and credit metrics and presented findings to senior management for informed decision-making.
- Continuous Improvement: Actively participated in process improvement initiative to streamline credit and collection operations, enhancing efficiency , Ensured strict adherence to regulatory and compliance requirements as per Etisalat policies.
Forex trader
Online
Dubai
01.2013 - Current
- Market Analysis: Conduct through technical and fundamental analysis to make informed trading decisions in the foreign exchange market (Currencies,Commodoties,Stocks)
- Trade Execution: Execute trades efficiently and in accordance with established consistent plan and strategy.
- Risk Management: Implement effective risk management strategies to safeguard capital and maximize profitability .
- Adaptability : Demonstrated ability to adapt to changing market conditions and apply appropriate trading techniques.
- engage in ongoing education and professional development to stay updated on the latest trends (strategies, software's).
- Decision-Making: Capable of making quick, well informed decision in fast-paced trading environments , Maintain emotional stability and discipline to avoid impulsive trading decisions .
Customer service executive
Institute of Public Sector Opinion Poll, IPSOS
Cairo, Egypt
03.2011 - 01.2013
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Resolved complaints with proactive problem-solving and analysis.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
Education
Faculty of Commerce - Business administration , Finance and Economics.
Port Said University
Egypt 09.2007 - 06.2012
High School Diploma -
Al Sadat Secondary School
Port Said / Egypt 09.2004 - 07.2007
Financial Analysis , Investment Principle , Risk Management , Budgeting and Planning, corporate Fina
Self Learning
online 01.2012 - 04.2013
Skills
- MS Office ( Excel - Word - PowerPoint )
- Power BI ( in progress )
- Software applications (Accounting - CRM - ERP)
- Market research expertise
- Financial Management
- Workflow Analysis
- Financial reporting
- Data entry
Languages
Arabic
Native
English
Fluent
Timeline
Credit Controller
Etisalat - UAE
04.2017 - Current
Forex trader
Online
01.2013 - Current
Financial Analysis , Investment Principle , Risk Management , Budgeting and Planning, corporate Fina
Self Learning
01.2012 - 04.2013
Customer service executive
Institute of Public Sector Opinion Poll, IPSOS
03.2011 - 01.2013
Faculty of Commerce - Business administration , Finance and Economics.
Port Said University
09.2007 - 06.2012
High School Diploma -
Al Sadat Secondary School
09.2004 - 07.2007
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