Hesham Khaled
Sharjah
Summary
Adaptable and resilient professional with over 5 years of experience in customer service and logistics. Proven track record in staff management and effective teamwork, with 1 year as a ground supervisor and 1 year in warehousing. Strong communication and coordination skills enhance ability to solve complex issues efficiently under pressure.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Supply Chain Data Technician
Sewa Government
Sharjah, UAE
2025.02 - Current
- Assisted in storage and inventory management by controlling stock levels to prevent shortages or surpluses.
- Confirmed compliance of received goods with purchase orders and processed acceptance efficiently.
- Reduced data entry errors by 20% through standardized templates and daily reviews.
Call Centre Representative
Sutherland Global- Al-Futtaim
Alexandria, Egypt
2023.12 - 2024.05
- Supported customers with inquiries through effective communication and problem-solving.
- Assisted in maintaining positive customer relationships
- Maintained customer satisfaction (CSAT) score of 92% by resolving 80+ calls per day.
Operations Agent
AGS Freight Company
Alexandria, Egypt
2022.10 - 2023.04
- Coordinated selection of shipping lines, including Maersk Line, MSC, and Hapag-Lloyd.
- Scheduled container pickups and transportation to enhance customer convenience.
- Maintained order processing accuracy at 97% by handling 150+ orders per week and verifying data against system records.
Executive HR
Egyptian Alliance for Informal Settlement
Cairo, EGYPT
2021.11 - 2022.09
- Facilitated scheduling and conducting of job interviews for qualified candidates to support hiring objectives.
- Assisted in arranging training courses to enhance employee skills.
- Improved response time to employee inquiries by 15%
Passenger Services
Sharjah Aviation Services
Sharjah, UAE
2017.04 - 2021.10
- Facilitated efficient travel procedures to enhance passenger journeys.
- Handled lost or damaged baggage issues for travellers.
- Addressed and resolved complaints from passengers.
- Increased passenger data recording accuracy to 99% by introducing electronic verification forms before issuing boarding passes.
Logistics Coordinator
Imax Global Freight
Sharjah, UAE
2019.04 - 2020.03
- Facilitated customs clearance and air export/import documentation ensuring compliance and timely delivery.
- Assisted in monitoring shipment delivery timelines to guarantee on-time container arrivals.
- Supported the oversight of the loading process to enhance operational efficiency.
Logistics officer
Global Freight
Sharjah, UAE
2016.07 - 2017.04
- Coordinated material movement and ensured accurate receiving and shipping documentation.
- Supported consolidation of materials for shipments, including creating and packing when necessary.
- Assisted in maintaining inventory accuracy and timely dispatch of goods.
Education
Diploma - Occupational Health and Safety
London international academy
Cairo - Egypt Bachelor - Logistics and transportation
Arab academy for science and technology
Egypt 2012.09 - 2016.07
Skills
Microsoft Office proficiency
Customer service and support
Conflict resolution skills
SAP System Operator
Websites
Languages
Arabic: Mother tongue
English: Very good
Timeline
Supply Chain Data Technician
Sewa Government
2025.02 - Current
Call Centre Representative
Sutherland Global- Al-Futtaim
2023.12 - 2024.05
Operations Agent
AGS Freight Company
2022.10 - 2023.04
Executive HR
Egyptian Alliance for Informal Settlement
2021.11 - 2022.09
Logistics Coordinator
Imax Global Freight
2019.04 - 2020.03
Passenger Services
Sharjah Aviation Services
2017.04 - 2021.10
Logistics officer
Global Freight
2016.07 - 2017.04
Bachelor - Logistics and transportation
Arab academy for science and technology
2012.09 - 2016.07
Diploma - Occupational Health and Safety
London international academy