Hesham Tolba
0542458357
Dubai,DU
Summary
Accomplished leader with a proven track record at NESTO GROUP, adept in business development and staff management. Excelled in enhancing customer satisfaction and sales through strategic merchandising and effective employee training. Demonstrated ability to improve operational efficiency and foster team growth, achieving significant results in fast-paced retail environments.
Overview
16
16
years of professional experience
Work History
Supermarket Manager
Nesto Group
Dubai, United Arab Emirates
02.2023 - Current
- Increased customer satisfaction by implementing efficient store operations and maintaining a well-organized, clean environment.
- Ensured compliance with all health, safety, and legal regulations to maintain a safe shopping experience for customers.
- Developed strong relationships with vendors to secure favorable pricing .
- Analyzed sales data to identify trends and adjust inventory levels accordingly for maximum efficiency.
- Optimized store layout for increased foot traffic flow, resulting in higher sales conversion rates.
- Lead and motivate a team of 7supervisors and 50+ CSA, fostering a culture of continuous improvement and goal achievement.
Store Manager
Carefour
Cairo
08.2020 - 01.2023
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backstore to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Front End Manager
Carefour
Cairo
12.2018 - 06.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw cashier operations, bookkeeping, and security.
- Trained team members in successful strategies to meet operational and sales targets.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Reviewed financial reports and trend forecasts.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Maintained strong customer relations and effective customer service standards.
Marketing Executive
Speed Ahmed Hassan (B&G Egypt)
Alexandria
03.2016 - 06.2019
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Managed and oversaw design of marketing material and promotional literature for organization.
- Maintained reporting and developed actionable insights to continually improve branding efforts.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
- Preserved brand integrity by monitoring consistency and quality of marketing content.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Managed production of leaflets, posters and newsletters.
- Suggested innovative ideas to increase sales and improve customer experience.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Bar& Restaurant Manager
Farsha Mountian Lounge
Sharm Elsheikh Egypt
03.2008 - 01.2016
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Purchased food and cultivated strong vendor relationships.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
4 Years Diploma, Mechanical Industry School - Repair And Maintenance of Electrical Equpment's
Mechanical School
Egypt 09.2005
Skills
- Merchandising Strategies
- Employee Training
- Health and safety
- Budget Planning
- Scheduling Coordination
- Store maintenance
- Stock Rotation
- Business Development
- Customer Service
- Staff Management
- Schedule Management
- Staff Training
Languages
Arabic
English
Russian
Timeline
Supermarket Manager
Nesto Group
02.2023 - Current
Store Manager
Carefour
08.2020 - 01.2023
Front End Manager
Carefour
12.2018 - 06.2020
Marketing Executive
Speed Ahmed Hassan (B&G Egypt)
03.2016 - 06.2019
Bar& Restaurant Manager
Farsha Mountian Lounge
03.2008 - 01.2016
4 Years Diploma, Mechanical Industry School - Repair And Maintenance of Electrical Equpment's
Mechanical School