Hessa Abdulkarim Bin Sulaiman
Zurich Insurance Middle East
Dubai
1
Certification
2027
years of professional experience
Dynamic and results-driven operational professional with a proven track record in organizational efficiency, negotiation, and project management. Committed to leveraging a strong work ethic and a passion for excellence to contribute positively to team objectives. Expertise gained through extensive education and hands-on experience will drive success within the organization. Enthusiasm and dedication ensure a proactive approach to challenges and opportunities alike.
Work History
Events/Comms Ops Specialist
1 Year 8 Months- Apply in-depth knowledge of operational procedures, methods, and company compliance requirements to resolve day-to-day operational issues and drive continuous process improvements.
- Manage financial, budgetary, and accrual processes, ensuring accurate reporting, transparency, and compliance with organizational standards.
- Build and maintain strong working relationships with external stakeholders, business leaders, and key internal partners to support operational objectives.
- Lead the development, implementation, and enhancement of policies and procedures aligned with industry best practices and business requirements.
- Support and coordinate a diverse portfolio of projects, ensuring delivery within agreed timelines and quality standards.
- Collaborate across business functions to ensure alignment and contribute to the achievement of departmental strategic goals.
- Proactively adopt and leverage new events, communications, and collaboration technologies to improve efficiency and stakeholder engagement.
- Prepare leadership communications, reports, financial analyses, and project updates to support informed decision-making by senior management.
- Monitor operational performance, identify risks and improvement opportunities, and recommend effective solutions to enhance business outcomes.
- Ensure compliance with corporate governance, financial controls, and organizational policies across all operational activities.
Sales & cooperate manager
4 Years 6 Months- Identify and pursue new business opportunities.
- Monitor market trends and competitor activities.
- Attend industry events to represent the company.
- Negotiate contracts and agreements with clients.
- Analyze sales data and track performance metrics.
- Stay updated on industry developments and market trends.
- Lead and motivate the sales team to achieve sales objectives.
- Provide exceptional customer service and resolve issues promptly.
- Build and maintain strong relationships with clients and partners.
- Collaborate with cross-functional teams for effective sales campaigns.
- Develop and implement sales strategies to drive business growth and achieve revenue targets.
Operations Manager - Pavilions and Exhibitions Operations
- Identify and mitigate project risks.
- Coordinate project teams, tasks, and issue resolution.
- Ensure events follow local security, Safety, and Health.
- Collaborate with event organizers to manage event delivery.
- Develop final event logistics plans to support project plans.
- Define project objectives, scope, deliverables, and timelines.
- Resolve escalated participants' inquiries regarding the events.
- Engage stakeholders, gather requirements, and foster collaboration.
- Monitor project progress, track milestones, and provide regular updates.
- Review incident summary reports determining areas of improvement for event safety and security.
- Delivering and overseeing all aspects of day-to-day operations, events, and visitor experience, and managing the exhibitions employees.
Coordinator - Chief Operations Office
7 Years 6 Months- Provide essential administrative and office support.
- Driving the organization through the planning and readiness phases, by integrating all department delivery plans, policies, and procedures.
- Assist with day-to-day operations.
- Assist in the coordination and delivery of administration, reporting, and Programme management activities.
- Assist with the Recruitment Plans and on-boarding process.
- Event Delivery plan - support the departmental budgeting and resource planning exercises and subsequent change control.
- Support the administration and organization of cross-departmental workshops, exercises, and initiatives.
Internship - Integrated Operations Office
- Provide essential administrative and office support.
Education
Bachelor of Arts - Tourism and Marketing
High School
Skills
Organizational skills.
Project management.
Time and team management.
Ability to work under pressure.
Excellent communication skills.
Ability to participate with the team.
Ability to work in the field and office.
Able to work fast and also accurately.
Ability to learn new skills and experience.
Strategic planning & integrated communication.
Problem-solving
decision-making
and analytical capabilities.
Microsoft office.
Email and Internet Explorer.
English & Arabic keyboarding
Motivated
Leadership
Adaptable
Responsible
Critical thinking
LANGUAGES
Arabic
English
Certification
- Department of Tourism and Commerce Marketing
- Dubai Tour Guide License
- 2018
Timeline
Events/Comms Ops Specialist
Zurich Insurance Middle East
11.2024 - CurrentRead More
Sales & cooperate manager
Zurich insurance company
01.2022 - 2024Read More
Coordinator - Chief Operations Office
Expo 2020
01.2019 - 2020Read More
Internship - Integrated Operations Office
Expo 2020
01.2019 - 01.2019Read More
Asma Bint Al Nouman Model School
High School
Read More
Operations Manager - Pavilions and Exhibitions Operations
Expo 2020
2020 - 01.2022Read More
United Arab Emirates University
Bachelor of Arts from Tourism and Marketing
Read More