Hessa Fairooz

• Maintained high levels of service delivery through rigorous monitoring procedures.
• Led team meetings to improve internal communications.
• Streamlined departmental procedures for increased efficiency.
• Increased overall performance with targeted coaching sessions.
• Improved team productivity by implementing effective organizational strategies.
• Coached junior employees, enhancing their technical knowledge and skills base.
• Boosted morale with regular team-building exercises.
• Delegated tasks effectively for improved workflow management.
• Fostered a positive work culture through open communication and feedback systems.
• Oversaw section daily affairs, managing and monitoring resources to fulfil maximum value and potential.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Developed empowering employee culture focused on equipping staff to independently meet customer needs.
• Oversaw IT Related projects and testing new automated systems.
• Building and Managing Partnerships with healthcare and education stakeholders to support Tawteen Initiatives.
• Leading the planning and participation in activities and events across the UAE.
• Preparing departmental reports, documentation and KPI updates to support strategic decisions.

Main Projects :
−Outreach Program Framework and Workshops – Designed the outreach model and facilitated stakeholder workshops to improve awareness and engagement.
−Upskilling Program Reporting Enhancement – Improved performance tracking and alignment with strategic workforce development goals.
−Kawader Project – Developed implementation and reporting as a response to Covid- 19.
−Stakeholder Agreements Framework – Developed formal collaboration templates across health, education, and government entities.
−Sharaka Project – Designed & developed the entire project to enhance and support with the operational procedure.
−Consolidated Stakeholder Communication Plan – Designed a unified communication strategy across internal and external entities.
−Medical and Health Science Graduate Employment Initiative – Supported coordination to improve employment pathways for graduates.

• Leading Absher Program initiative (MOPA) all over Dubai.
• Facilitated productive team meetings, fostering a collaborative work environment.
• Coordinated stakeholders relationships, ensuring timely response to the requests & queries.
• Implemented data and archiving system.
• Maintained up-to-date industry knowledge through continuous professional development.
• Increased client satisfaction by providing specialized support and advice.
• Optimized resource allocation for maximized operational efficiency.
• Managed high-volume of candidates during peak recruitment seasons, ensuring smooth operations.
• Boosted employee retention with well-matched placements.
• Met tight deadlines under pressure to expedite recruitment process.
• Built strong relationships with prospective employers to increase placement opportunities.
• Organized job fairs, improved employer branding.
• Attended networking events, broadening professional connections within the industry.
• Handled confidential documents with utmost care; ensured data security at all times.
• Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.