Hessa Saeed Abdullah Ahmed Al Shehhi
Ras Al Khaimah,UAE
Summary
Accomplished senior banking professional with over 13 years of experience in the UAE’s financial sector. Proven track record in regulatory compliance, digital banking transformation, and manage responsibilities and lead teams effectively in remote and hybrid work environments, maintaining high productivity, communication standards and customer service excellence across remote and on-site environments. Seeking a senior role in a reputable government or semi-government organization with a competitive salary. Known for leading large teams, delivering strategic targets, and ensuring 100% compliance with Central Bank mandates.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Senior Team Leader – Virtual Business Support
Abu Dhabi Commercial Bank (ADCB)
Ras al-Khaimah, UAE
11.2021 - Current
- Led a virtual banking support team handling over 15,000 customers.
- Managed KYC remediation for resident, non-resident, and sanctioned clients.
- Oversaw account closures, bounced remittances, fixed deposit redemptions, and amendment cases.
- Handled compliance-related cases and ensured 100% adherence to CBUAE regulations.
- Conducted customer courtesy calls, complaint resolution, and follow-ups.
- Trained and coached over 25 Emirati staff members to meet performance targets.
Transaction Services Team Leader- Branch Operation
Abu Dhabi Commercial Bank (ADCB)
Ras al-Khaimah, UAE
08.2011 - 10.2021
- Supervised daily cash transactions and ensured proper reconciliation.
- Managed a team of tellers and cash staff to maintain service quality and compliance.
- Ensured adherence to Central Bank regulations and internal control standards.
- Handled cash audits, vault operations, branch-level balancing and monitored ATM operations and physical inspections for fraud prevention.
- Provided training and guidance to new team members in cash operations.
- Enhanced cash transaction efficiency and reduced error rates.
Education
Bachelor of Science - Mathematics & Computer Science
UAE University
Al Ain City, Abu Dhabi 08.2002 - 06.2009
Skills
- Regulatory Compliance (CBUAE)
- Leadership & Team Supervision
- Digital Banking & Virtual Operations
- Customer Relationship Management
- Problem Solving & Risk Mitigation
- Microsoft Office & Banking Systems
- KYC & AML Expertise
- Process Optimization
- Remote Work Proficiency
- Fluent in Arabic and English
Accomplishments
- Best Performer Award – ADCB (2023): Recognized for exceptional leadership and exceeding performance KPIs in the Virtual Business Support Unit.
- Employee of the Month – ADCB (multiple occasions): Honored for outstanding case handling, client satisfaction, and operational excellence.
Certification
- Certified KYC & AML Specialist – 2022
- Customer Experience Excellence Training – 2021
- Digital Banking & Transformation Workshop – 2020
- Remote Team Management Course – 2024
Timeline
Senior Team Leader – Virtual Business Support
Abu Dhabi Commercial Bank (ADCB)
11.2021 - Current
Transaction Services Team Leader- Branch Operation
Abu Dhabi Commercial Bank (ADCB)
08.2011 - 10.2021
Bachelor of Science - Mathematics & Computer Science
UAE University
08.2002 - 06.2009
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