Hesse Albalooshi
Sharjah
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Top-notch [INNOVATION OFFIVER] with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
10
10
years of professional experience
Work History
Innovation Officer
strategy and Corporate Excellence Department
2013.07 - Current
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw business-wide changes to modernize procedures and organization.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Monitored key business risks and established risk management procedures.
- Devised and presented business plans and forecasts to board of directors.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Cultivated company-wide culture of innovation and collaboration.
- Formulated and executed strategic initiatives to improve product offerings.
Education
Bachelor of Science - Public Relations And Media
Al Jazerah
Dubai- UAE03.2017
Skills
- Improve Policies
- Mission and Vision
- Risk and Mitigation Analysis
- Balanced Work Ethic
- Analytical and Critical Thinker
- Innovation Management
- Project Oversight
- Articulate Communication
- Manage Programs
- Corporate Strategy and Development
- Expectation Management
- Results Orientation
- Time Management
- Employee Motivation and Performance
- Adaptable and Flexible
- Policy Changes
- Quality Control Planning
- Strategic Planning
- Operational Analysis
- Management Team Leadership
- Strategize Plans
- Develop Business Structures
- Innovative and Visionary
- People and Culture
- Conflict Resolution Techniques
- Social Media Platforms
- MS Office Expertise
- Administration and Reporting
- Managing Operations and Efficiency
- Work Prioritization
- Customer Relationship Management (CRM) Software
- Job and Task Observation
- Continuous Improvements
- Verbal and Written Communication
- Quality Assurance Controls
- Customer Relations
- Issue Resolution
- Talent Allocation
- Coordinating Service Initiatives
- High Customer Service Standards Adherence
Accomplishments
- Achieved Supporting and developing Dubai Government Services
through effectively helping with 360. - Achieved Representative of the entity
by introducing 360 for Services Developer & Innovator
tasks. - Documented and resolved Creator and Ingenious
which led to Dubai Executive Council Innovation Advisor Program( IPP) - Collaborated with team of [5] in the development of R&D, Innovation Lab, City Builders, Customer System, 360, Team DCAA Hub
- Achieved Success and launch of a project Improve, develop and add the creative touch
by completing DCAA Hub with accuracy and efficiency. - Designed a company-wide Innovation awareness program, resulting in a Number of ideas and system improvement with the Executive Board (04 )in reported injuries.
Additional Information
May 2006
ADMINISTRATIVE OFFICER
Roads and Transport Authority – RTA, Dubai, UAE
• Trained new employees on administrative procedures, policies, and performance standards.
• Reported on daily office activities to help managers stay on top and make proactive decisions.
• Routed correspondence to facilitate communication between team members, customers, & vendors.
• Helped and assisted with project planning by estimating labor, materials, and schedule demands.
• Tracked expenses and reconciled accounts to maintain accurate and compliant financial records.
• Enhanced collaboration by preparing meeting materials & taking clear notes to distribute to stakeholders.
• Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
• Supervised and led all employees/workers in all level office to enhance productivity and efficiency.
• Created and implemented secure filing systems for sensitive employee and client documents.
• Delivered expert clerical support by spearheading wide range of routine and special requirements.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Improved operations by automating client correspondence, record tracking, and data communications.
• Managed files for numerous clients & adhered to safety procedures to prevent breaches & data misuse.
• Reconciled account files and produced monthly reports to keep informed about office operations
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Innovation Officer
strategy and Corporate Excellence Department
2013.07 - Current
Bachelor of Science - Public Relations And Media
Al Jazerah
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