Hetal Desai
Abu Dhabi,Abu Dhabi
Summary
IT professional with extensive experience and comprehensive knowledge of computers and enterprise server implementation & management, Infrastructure architecture & services support. Technical expertise includes Windows Servers, Active Directory, Server Virtualization, Avaya IPT, and Transition & Transformation. Streamlining processes and improving IT Operations while maintaining high quality.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Regional (APAC) System Engineer
TNS India Pvt Ltd
Mumbai
10.2012 - 09.2013
- Implementation, Configuration of VRanger Backup & Replication (v 5.0) for backup of all Virtual Servers (ESXi 4.1) In Virtual Center
- Installation of OS remotely using IDRAC and Installation of Tape Library (TL2000) for role of Backup Server and Scheduling Jobs as per requirement
- Managing Backup Library (DELL TL4000, TL2000) Library for Daily, Weekly, Monthly Backup (Symantec BES 2010,2012) in APAC Region
- Managing all servers remotely in APAC region for any issues
Network Engineer
Tecnimont ICB Pvt Ltd
Mumbai
07.2007 - 09.2012
- Technical support to users in head office and branch offices in India
- Installing & Managing HP Blade Servers (HP ProLiant 460c G6, G7)
- Maintaining the Data center (Server hardware also) which has more than 50 Different types of servers such as Antivirus, Domain controller, File Server, Database Server, Backup Server with Windows 2003 and Windows 2008 (HP-DL 380 G3,G6,DL 580 and Dell PowerEdge 1950,2900, R510)
- Managing of Storage backup library (Two HP MSL 2024 & Two DELL Vault 4000) Backup Library for Daily, Weekly, Monthly Backup (Symantec Backup 2010)
- Maintaining Inventory for the Servers, PC's, Laptops, Printers
- Managing Active Directory, DNS, DHCP, LDAP, IIS
- Configuring & Managing HP Tape Drive (HP MSL 8096) using Backup Software (Networker Management Console) of EMC in Milan Office
- Managing Symantec Backup 2010 of different Sites located in different countries (Ex: Paris, Germany) from Milan Office
- Technical Support to Clients & End-users here in Milan Office
IT System Administrator
Isarla Software Solutions
Mumbai
12.2005 - 07.2007
- Managing the Datacentre which has more than 15 servers such as Antivirus, Domain controller, Development Servers and Firewall Servers with windows 2003
- Also, handling the Exchange Server remotely located in US office and Live site (www.iemployee.com)
- Configuring and installing the Networking devices such as Data Routers, VoIP Routers, Switches
- Escalating any issues related to lease line to the ISP provider
- User-end support, System Related Problems for 120 Desktops
- Managing Active Directory, DNS, DHCP
Senior Desktop Engineer
Anmol Computers
Mumbai
04.2004 - 11.2005
- Installing & Configuring applications that were used in different processes in call centre
- HP OpenView help desk system for assisting users with problems and solutions
- Installed and supported desktop and laptop computers including hardware setup and configuration, and over a number software applications
- Installation & restoration of desktop/Laptops using imaging tools like Symantec Ghost.
Senior System & Network Administrator
National Ambulance LLC
Abu Dhabi
09.2013 - Current
- Maintain, troubleshoot, repair and administer local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment
- Provide problem-solving services to network users
- Perform data backups and disaster recovery operations
- Evaluate and install computer hardware, networking software, operating system software and software applications
- Perform routine network start up and close down and maintain control records
- Install, maintain, troubleshoot and upgrade Web-server hardware and software
- Managing Active Directory, DNS, and DHCP, Group Policy
- Managing of Virtual Servers and Data Stores (VMware ESXi 5.1,6.1,6.7) In Virtual Center and creating new Virtual servers as per business requirement
- Managing backup, backup copy, replication & tape backup in Veeam backup & replication 9.5 & then upgraded to 11.0 version
- Managing CISCO Hyperflex Servers used as VMware Host
- Working with stake holders for Business Continuity plans, Disaster Recovery plan for our Call Center and essential Data Center services
- File Server Permission, McAfee EPO, Symantec veritas backup
- Working on KPI related to IT as per ISO & ADHICS requirement
- Worked on IT policies and procedures and update the same as required by audit team
- Manage-Engine Products like Service Desk, Application Manager, Ops Manager, AD Audit Tool, AD Self Service
- Managing Avaya IP Telephony systems used for our call centre in UAE including reporting & monitoring of calls
- Vendor management by purchasing of IT items as per business requirement, maintaining & renewing AMC for all IT services and Infrastructure
- Business continuity planning and testing every quarterly for Avaya IP Telephony services & Veeam Backup & Replication
- Rotational 24/7 On-Call support
Education
MBA - Information Systems
Sikkim Manipal University
India 08.2011 - /2013
Bachelor of Science - Information Technology
Sikkim Manipal University
India 08.2004 - 07.2007
Skills
- Advanced system administration
- System installation
- Backup management
- Virtualisation techniques
- Server maintenance
- Disaster recovery planning
- Identity and access management
- Remote desktop assistance
Certification
- Microsoft MCSA 2012
- VMware VCP-5 DCV
- EXIN ITIL Foundation Certificate in IT Service Management
Custom
True
Personal Information
- Date of birth: 04/14/1981
- Marital status: Married
Languages
English
Upper intermediate
References
References available upon request.
Timeline
Senior System & Network Administrator
National Ambulance LLC
09.2013 - Current
Regional (APAC) System Engineer
TNS India Pvt Ltd
10.2012 - 09.2013
MBA - Information Systems
Sikkim Manipal University
08.2011 - /2013
Network Engineer
Tecnimont ICB Pvt Ltd
07.2007 - 09.2012
IT System Administrator
Isarla Software Solutions
12.2005 - 07.2007
Bachelor of Science - Information Technology
Sikkim Manipal University
08.2004 - 07.2007
Senior Desktop Engineer
Anmol Computers
04.2004 - 11.2005
- Microsoft MCSA 2012
- VMware VCP-5 DCV
- EXIN ITIL Foundation Certificate in IT Service Management
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