Hetal Ramani

A personable and enthusiastic Customer Service professional who is an expert at finding out what people really want. I am a team player who is comfortable dealing with customers and resolving any issues they may have. I have a track record of exceeding service expectations by improving response times to customer inquiries, orders, and questions. my key strengths lie in keeping complaints to a minimum, encouraging customers to come back for

more and dealing with problems without having to refer to others. During my

career i have built many positive, productive and lasting relationships, and has done this by always treating people as they would like to be treated. Right now am looking for a suitable position with a growing and ambitious company that is committed to developing the talents of its own employees

Tele Collector for Du process & Collector for FAB Bank Process (promoted from Du Process)

Greeting passengers as they board and exit the plane

Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled

Serving meals and refreshments.

Checking the condition and provision of emergency equipment and information for passengers.

Demonstrating emergency equipment and safety procedures Administering first aid

Dealing with emergencies

Supplying passengers with newspapers, magazines and in-flight entertainment

Selling duty-free commercial goods and pursuing sales targets Producing written flight reports after completing a journey.

Assisting customers with selections.

Rotating stock on a regular basis.

Carrying out general shop floor processes to ensure the smooth running of the store.

Provide technical support and advice to customers. Making sure the customer area is clean and tidy.

Following through on customer purchase orders. Educating customers on products.

Remaining tenacious in difficult times.

Getting feedback from customers and then acting upon it.

Bending, lifting, stretching and reaching repetitively to move stock. Investigating and resolving customers’ problems.