Hezel Nokuthaba Ngwenya
Abu Dhabi
Summary
- Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
- Cheerful waitress offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
- Ambitious Head Waitress with 5 years of experience serving in restuarant establishments. Proven history of inspiring positivity and productivity in employees. Dedicated to dynamic leadership and top-of-the-line customer service.
- Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Tashas Cafe
09.2019 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Monitored food preparation, production, and plating for quality control.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
Food Runner
Tashas Cafe
09.2019 - 08.2020
- Set up advertising signs and displays on shelves, counters and tables.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Contributed to increased sales by upselling appetizers, desserts, or beverages when delivering food items to tables.
- Greeted customers and provided outstanding customer service.
- Collaborated well with other food runners to deliver orders accurately.
- Cultivated warm relationships with regular customers.
Waitress
Mugg & Bean
05.2018 - 06.2019
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Processed orders and sent to kitchen employees for preparation.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Education
Associate of Science - Nursing Assistance
Smart Choice Global Investment
Abu Dhabi, United Arab Emirates05.2023
High School Diploma -
Magwegwe High School
Bulawayo, Zimbabwe12.2012
Skills
- Guest Relations Management
- Dining area maintenance
- Compliance standards
- Task Delegation
- Guest Relations
- Worker Training
- Table Bussing
- Leadership
- Time management
- Communication
- Teamwork
- Empathy
Skills
- Guest Relations Management
- Dining area maintenance
- Compliance standards
- Task Delegation
- Guest Relations
- Worker Training
- Table Bussing
- Leadership
- Time management
- Communication
- Teamwork
- Empathy
Certification
- NURSING ASSISTANCE, [SMART CHOICE GLOBAL EDUCATION INVESTMENT] - FROM 13 NOVEMBER 2022 TO 20 MAY 2023
Languages
English
Advanced (C1)
ZULU
Advanced (C1)
Timeline
Waitress Supervisor
Tashas Cafe
09.2019 - Current
Food Runner
Tashas Cafe
09.2019 - 08.2020
Waitress
Mugg & Bean
05.2018 - 06.2019
Associate of Science - Nursing Assistance
Smart Choice Global Investment
High School Diploma -
Magwegwe High School
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