Viola Nakanwagi
Dubai,united Arab Emirates
Summary
Results driven professional with expertise in nail technology and speciality coffee service known for precision ,creativity and exceptional customer experience in fast paced environments. Delivers high quality nail services and crafted beverages while maintaining impeccable hygiene ,efficiency and professionalism. Highly adaptable client focused and committed to excellence ,consistency and continuous skill development.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Barista
Costa Coffee
Dubai, United Arab Emirates
10.2024 - Current
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Boosted daily sales by 20% through expert upselling of premium add-ons and personalised drink recommendations.
- Managed over 75 customers calls per day and increased sales by 10%
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
Nail technician
Tang Ladies salon
Dubai, UAE
11.2022 - 10.2024
- Fostered relaxing atmosphere through friendly interactions during nail treatments.
- Delivered tailored manicure, pedicure, and nail art services to enhance client satisfaction.
- Applied acrylic nails with precision, ensuring consistent customer satisfaction.
- Managed over 15 customer per day and increased booking by 8%.
- Kept abreast of industry trends to offer contemporary styling advice.
- Conduct consultation to understand client preferences and recommend appropriate treatments.
Education
Associate of Arts - Socoilogy
St . Peter's Nsambya
Kampala 01/2018 - 10/2021
Skills
- Nail tip application
- Refill services
- Filing and buffing techniques
- Nail polish application
- Soak-Off gel removal
- Cuticle care techniques
- Customer Service
Languages
English
Fluent
Certification
Barista Certificate
Timeline
Barista
Costa Coffee
10.2024 - Current
Nail technician
Tang Ladies salon
11.2022 - 10.2024
Associate of Arts - Socoilogy
St . Peter's Nsambya
01/2018 - 10/2021