Hiba Al-Asmar
Abu Dhabi
Summary
Documentation professional with strong expertise in creating, managing, and maintaining detailed records and manuals. Known for focus on team collaboration, adapting to changing needs, and delivering high-quality results. Skilled in technical writing, data organization, and content management systems. Reliable and consistent in meeting deadlines and ensuring accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Officer → Sr. Operations Officer → Documentation Specialist
Abu Dhabi Islamic Bank (ADIB)
08.2009 - 11.2021
- Led a team of 3 contract-makers and coordinated 75+ sales officers to achieve monthly targets.
- Drafted legal contracts and documentation packages (e.g., Facility Offer Letters, Ijarah contracts) aligned with credit approvals.
- Coordinated with Credit, CAD, Legal, and Sales to resolve pending cases and documentation discrepancies.
- Reviewed customer applications using checklists, delegated authorities, and credit procedures.
- Conducted secondary checks to ensure compliance with credit policy and regulatory standards.
- Enhanced operational workflows and maintained document integrity across systems.
- Key Achievements:
- Improved audit performance through rigorous compliance and implementation of recommendations.
- Elevated service quality and reduced errors through effective leadership and process refinement.
- Enhanced productivity through developing and implementing effective standard operating procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Tele-collector , Admin Assistant
First Abu Dhabi Bank (FAB)
03.2007 - 07.2009
- Managed administrative work for claims, reversals, write-offs, and customer collections.
- Drafted liability letters, statements, and coordinated legal documentation.
- Filed police cases in liaison with bank, police, and court authorities.
- Delivered excellent customer service in resolving overdue issues.
- Key Achievement:
- Negotiated successful settlements and improved recovery rates.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Admin Assistant and Customer Service Representative
United Group Holdings and Calibers Recruitment Services
01.2006
Education
Bachelor’s Degree - Information Systems
Ajman University of Science And Technology
01-2004
Skills
- Articulate communicator with strong leadership, interpersonal, and listening skills
- Fast-paced execution; resourceful, adaptable, and detail-oriented
- Strong project and time management; capable of coordinating complex tasks
- Experienced in mentoring and managing high-performing team
- Languages: Fluent in English and Arabic
- Dedicated team player
- Data organization and Records management
- Workflow planning
- Training and coaching
- Critical thinking and Strong problem solver
Certification
- Electronic Document Management , 2024
- Cyber Security Essentials – ADIB, 2020
- Fraud and Risk Awareness – ADIB, 2020
- Crime and Compliance Risk Awareness – ADIB, 2020
- Anti-Money Laundering (AML) – ADIB, 2017
CORE COMPETENCIES
Banking Operations | Documentation Review and Control | SLA Management and Service Delivery | Quality Assurance | Customer Relationship Management (CRM) | MIS Reporting and Audit Readiness | Contract Negotiation | Stakeholder Engagement and Communication | Legal and Statutory Compliance | Risk Management | Performance Management | Training and Development | Exception Reports | Operations Planning | Registration | Document Management Systems | Credit Administration | Analysis | Detail Oriented | Leader | Time Management.
ADDITIONAL INFORMATION
- Visa Status: Freelancer Visa
- Marital Status: Single
- References: Available on Request
Timeline
Operations Officer → Sr. Operations Officer → Documentation Specialist
Abu Dhabi Islamic Bank (ADIB)
08.2009 - 11.2021
Tele-collector , Admin Assistant
First Abu Dhabi Bank (FAB)
03.2007 - 07.2009
Admin Assistant and Customer Service Representative
United Group Holdings and Calibers Recruitment Services
01.2006
Bachelor’s Degree - Information Systems
Ajman University of Science And Technology
Similar Profiles
ANAS MADMUJANAS MADMUJ
Business Service Officer at Abu Dhabi Islamic Bank (ADIB)Business Service Officer at Abu Dhabi Islamic Bank (ADIB)
Ahmed AlaaAhmed Alaa
Islamic Sales Executive at Abu Dhabi Islamic Bank (ADIB)Islamic Sales Executive at Abu Dhabi Islamic Bank (ADIB)
Sherin GawishSherin Gawish
Team Leader - Personal Finance at Abu Dhabi Islamic bank (ADIB)Team Leader - Personal Finance at Abu Dhabi Islamic bank (ADIB)
Muhammad Tahir BegMuhammad Tahir Beg
TEAM LEADER / MARINE OPERATIONS (Tankers) at ADNOC Logistics and ServicesTEAM LEADER / MARINE OPERATIONS (Tankers) at ADNOC Logistics and Services
DANILO JR. MERCENEDANILO JR. MERCENE
ONCOLOGY NURSE at SHEIKH SHAKHBOUT MEDICAL CITYONCOLOGY NURSE at SHEIKH SHAKHBOUT MEDICAL CITY