Hiba EL Zein

- Collaborated with upper management to implement continuous improvements and exceed team goals.

- Implemented innovative cross-selling techniques that led to higher average transaction values and increased overall profits.

- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

- Negotiated profitable contracts with major clients, ensuring long-term revenue growth and stability.

- Mentored junior sales representatives, contributing to their professional development and success within the company.

- Developed sales strategy based on research of consumer buying trends and market conditions.

- Maintain and build new relationships with agencies, trading desks and direct clients in UAE and KSA to establish long-term business growth.

- Expanded market share with the introduction of innovative product offerings and strategic partnerships.

- Compiled and analyzed data to determine approaches to improve sales and performance.

- Drove profitability by focusing on high-potential opportunities, resulting in a significant increase in overall company revenue.

- Understanding, defining, agreeing and communicating customers business objectives.

- Planning how to meet objectives working alongside internal team members.

- Making sure to deliver value at all levels of the customer organization.

- Provide proactive customers support to ensure a positive customer experience and to expedite time to value.

- Established new customers and accounts flow.

- Increased sales and make sure to hit the target set.

- working closely with media agencies, trading desks and direct clients, ensuring my company's presence as on clients plans and upcoming campaigns.

- Making sure customers are ready to renew and upsell on existing campaigns.

- Identifying risks and putting in place the plans and resources required to mitigate them.

- Working closely with clients to identify their needs, challenges and provide solutions-orientated.

- Handling accounts that advertise on AlKhaleejiah's portfolio

across all GCC countries.

- Building, nurturing, and maintaining long lasting relationship

with key people in client's organization.

- Communicating a brand, a company or a personality on social networks through my duty as a community manager acting as an intermediary between the company and its customers.

- Monitoring production and printing drafts of promotional

materials.

- Scheduling and conducting regular customer meetings to discuss customer issues and review performances to position new solutions.

- Leading in effectiveness and efficiency cross-functional interaction

with agencies and clients to deliver client success.

- Coordinating with internal business divisions, agency partners and local vendors to guarantee on time, cost effective delivery of all marketing communications materials.

- Promoted ADCB products by providing consistent, accurate and transparent information to customers.

- Ensured to resolve customer's requests in a timely and professional manner for account opening, credit card, loan processing and service requests within a specific period of time.

- Ensured targets are met for all interactions.

- Ensured existing processes are followed, reviewed & documented to suit business needs and audit purpose continuously.

- Sold products by establishing contact and developing relationships with prospect recommending solutions.

- Maintained relationships with clients by providing support, information and guidance.

- Identified product improvements or new products by remaining current on industry trends, market activities, and competitors.

- Assisted branch manager/deputy branch manager in ensuring the smooth running of daily branch operations and a high standard of operational control; especially in the areas of customer onboarding process as well as the compliance to AML/CFT internal rules.

- Assisted the team in achieving sales and initiatives.

- Issuance and renewal of insurance policies such as car policy, health and life policy.

- Contributed to efficient delivery of customer requests, including issuance of cheque books, cheque activation, bank confirmation.

- Supported and handled complex customer's issues in supporting sales area while executing excellent customer service principles.