Hiba Saleh

• Leading at team of 32 Employees :

-29 Field Sale ( Air Freight and Ocean Freight Field Sales).

-3 Sales Support.

• Developed new business opportunities and conducted market analysis to support sales strategies by Trade Lanes and vertical sectors.
• Achieved 34% year on year on Revenue Growth , 12% on Air freight Volume Growth and 22% on Ocean Freight Volume Growth in year 2024. Secured new business worth Eur 3.6 M GP ( 83 % YOY Growth ) and EUR 32.09 M Revenue( 89% YOY Growth)
• -Successfully restructured the sales team to improve alignment with strategic goals and global KPIs , ensuring balanced expertise across Air and Ocean Freight.
• Cultivated a strong and diversified team Culture (10 different Nationalities ) rooted in trust and accountability , leading to improved employee satisfaction and retention
• Participated in team projects, demonstrating an ability to work collaboratively and effectively:
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Organized and detail-oriented with a strong work ethic:

-Scored 100 % in Employee Opinion Survey for 2022 & 2023 and 98% for 2024

• Adaptable and proficient in learning new concepts quickly and efficiently.

-Collaborated in the commercial Workstream Team of the integration between DHL Global Forwarding & Danzas UAE .

-Collaborated in the commercial Workstream Team to the launch of RAIL DIRECT (Joint Venture between Etihad Rail and DHL Global Forwarding ) and the business business implementation of multimodal solutions between UAE and GCC countries .

Previous Roles at DHL Global Forwarding UAE

Head of Sales -DHL Global Forwarding Abu Dhabi: 2023

Head of Ocean Freight -DHL Global Forwarding Abu Dhabi: 2022 -2023

• Steer substantial efforts to identify and acquire new wins from regional/local customers for Abu Dhabi Terminals by conducting market research
• Manage key customers with a keen focus on HAY and Oil /Gas segments
• Deliver in-depth knowledge and expertise to deploy service network, volume analysis, and contract management procedures
• Act as the main point of contact with assigned freight forwarders including MICCO, Agility, ATS, DHL Global Forwarding, and DB Schenker
• Attained 1k Teus new business and 88K Teus from existing business by executing robust strategies
• Implemented TIR Carnet and facilitated partnership agreement between ADT and ATC Dubai
• Appointed high potential employee for year (2018) and registered for leadership development program in (2019) year
• Administered 52 Oil & Gas and overall 223 accounts located in ICAD, KIZAD, and DI
• Attained 110, 852 Containers volume goal in (2019) year
• Cultivated business relationships with key stakeholders, including KIZAD, Abu Dhabi customs, development of economic development, and industrial development bureau
• Developed new business by securing Dubai based customers

• Leveraged industry/market knowledge to align product management with global vertical markets
• Supervised customer service teams and developed sales strategy to oversee Abu Dhabi wide sales
• Build and maintained relationships with top customers
• Developed and oversaw assigned country accounts as well as negotiated global contracts to boost organization revenues
• Identified new business potential by understanding customer needs and trends to attain optimal results
• Turned-around company into highly profitable entity through managed customer service and sales department

• Assisted country sales initiative, Proposal development, and technical negotiations RFQ
• Identified global accounts and customers’ needs to develop short/long term goals for company
• Designed and implemented KPI dashboard to focus on developing global accounts 3PL opportunities
• Involved in contract review, agreement on terms/conditions prior signature, and during contract validity
• Improved network efficiency and cost by identifying/facilitating synergy opportunities
• Provided significant efforts in developing air freight export volume
• Generated business revenues by coordinating with key customers including Monza car (General Motors), Automotive Bassoul Hneineh (BMW Renault) Sport et Loisirs, Inkript, Harb Electric (Vimar & ABB), Hugo Boss(Retail), La Piara, Bou Khalil, and Aziz(Perishable)
• Maximised LCL volume for ocean freight by launching direct LCL boxes from Europe to Lebanon
• Accomplished and maintained KPI/sales target figures by implementing robust strategies
• Ensured company regular monthly profitability through cross trade business to secure business sustainability during insecure political situation in Lebanon