Hiba Thairi
Team Captain (Customer Service)
Dubai
Summary
Dedicated sales and customer service, professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Team Captain
Noon
Dubai
12.2019 - Current
- Develop work methods and systems, create missions and tasks to accomplish the aspired results
- Implement production, productivity, quality and customer-service standards
- Analyze and resolve operation and work-flow issues and ensure operation reports are available on time and in the right quality for management review
- Provide coaching, briefing, and training as required Preparing and controlling KPI's for the Team and implement required measures and improvements in case required
Timeshare Sales Representative
Emirates Vacation club
Dubai
08.2016 - 11.2019
- Push forward the vacation club business, educate, persuade and help any prospective buyers to purchase ownership by informing them about the value of becoming a timeshare owner.
- Set up presentations, gives tours of the hotel, resort or property grounds and point out amenities and other features that are likely to persuade the customer to purchase.
- Research visitor’s likes and dislikes and present vacation club packages that fit visitor’s budgets and vacationing habits.
- Follow up with customer regarding the collecttion, satisfaction rating and referrals.
Retail Sales Associate
Moschino (The Dubai mall) Al Tayer Group.
Dubai
01.2013 - 07.2016
- Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
- Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
- Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
- Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
- Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
- Maintain personal grooming standards as advised by the Store Manager.
- Maintain clean and organized display, fitting rooms and stock areas.
- Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
- Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
- Recruit customers for the database, accurately entering their details on the POS system.
Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.
Skills
Excellent Communication
Dependable and Responsible
Organization and Time Management
Multitasking Abilities
Teamwork and Collaboration
Exceptional customer service
Timeline
Team Captain
Noon
12.2019 - Current
Timeshare Sales Representative
Emirates Vacation club
08.2016 - 11.2019
Retail Sales Associate
Moschino (The Dubai mall) Al Tayer Group.
01.2013 - 07.2016