HICHAM AHOUAS
Security Operation Supervisor
Abu Dhabi,UAE
Summary
A pentalingual (Arabic,French,English,German,Spanish
) Motivated Acting Senior Security Supervisor , skillful working efficiently under pressure and make sound decisions. Exceptional team leader with outstanding work ethic familiar with standard security practices and operational requirements and Comfortable working in variety of environments to provide personal, premise and perimeter security.Having almost 6 years experience in private security services as well as having 9 years back ground experience in hospitality and tourism field occupied different positions starting from customer service officer & Head waiter lounge
reaching to Assistant manager.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Security Supervisor
Transguard Group LLC
Abu Dhabi , MODON ,Hudayriyat Island
11.2020 - Current
- License Prepared monthly time sheet for contracted security staff and dispatches it to their company
- Inspect and patrol premises regularly
- Monitor property entrance
- Maintaining attendance, Manpower of project working Security staff
- Maintaining different contractors and sub-contractors records of client and making sure
- Authorized Access on time to avoid any operations interruption
- Keeping client property free from all safety hazards as well as creating safe environment for working staff etc
- Monitoring and testing Security screening systems on entrance of client data centres
- Develop and implement preventative measures against accidents, thefts, and other risks.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Developed improved training methods with focus on public safety and officer awareness.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
- Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
- Kept team compliant with security protocols and appearance standards.
- Maximized data collection accuracy scores and recorded, stored and analyzed security information with zero discrepancies.
- Supervised team of 50 security personnel during shift.
Security (Front Desk)
Transguard Group LLC
Abu Dhabi, First Abu Dhabi Bank GHQ
04.2017 - 10.2020
- Responding to all emergency situations
- Take and retrieves messages for various personnel Provide callers with assistants about company: answering and directing calls Basic clerical duties Receives, sorts and forwards incoming mail Coordinating with FAB and TG Management
- Demonstrated ability to assess situations and respond appropriately Well versed in using different alarms for security purposes Respond to emergency situations by calling the appropriate emergency service (e.g Police, fire department, ambulance, paramedics)
- Enforce the appropriate building policies and house rules
- Maintained friendly welcoming visitors and guest Adjusted to flexible work schedule Record keeping in logs sheets etc
- Responded and Sent Emails to Superior management
- To make sure Authorized and Approved visitors/Employee pass
- Coordination and dealing with Abu Dhabi local law and enforcement authorities Weekly/Monthly operational meeting with the client management
- Maintaining daily, weekly, and monthly reports and sending to management and client
- Maintain regular check on contractors and sub-contractor activities and report to management as per instructions
- Creating / Raising Incidents Reports, Damage Reports, Attention Emails, Near miss incidents etc
- Maintaining good relations with client and TG superiors and keep them updated on daily basis
- Attend/holding the shift briefings with the client management
- Standard and SOP of the Site are properly adhere
- Onboarded new temps by entering employee information into systems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collaborated with team members to achieve target results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. and presented results.relationships.
Assistant Manager
Society Cascades, Ouzoud S.A.R.L
Azilal, Ouzoud Falls, Morocco
04.2015 - 03.2017
- Ensuring company policies are followed
- Optimizing profits by controlling costs
- Hiring, training, and developing new employees
- Maintaining an overall management style that follows company best practices
- Providing leadership and direction to all employees
- Ensuring product quality and availability
- Preparing and presenting employee reviews
- Working closely with the store manager to lead staff
- Overseeing retail inventory
- Assisting customers whenever necessary
- Organizing employee schedule
- Ensuring that health, safety, and security rules are followed
- Taking disciplinary action when necessary
- Ensuring a consistent standard of customer service
- Motivating employees and ensuring a focus on the mission
- Maintaining merchandise and a visual plan
- Maintaining stores to standards, including stocking and cleaning
- Completing tasks assigned by the general manager accurately and efficiently
- Supporting store managers as needed depending on different situations.
Receptions Supervisor
Society Cascades, Ouzoud S.A.R.L
Azilal, Ouzoud Falls, Morocco
03.2013 - 03.2015
- Ensure Outstanding customer care at all times
- Maintains a friendly, cheerful, and courteous demeanor at all times
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Adhere to company credit limit / floor limit policies
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Collaborated with team members to achieve target results.
- Increased customer satisfaction by resolving issues.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Prepared variety of different written communications, reports and documents.
- Worked with customers to understand needs and provide excellent service.
- Participated in team-building activities to enhance working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
Customer Service Officer
Society Cascades, Ouzoud S.A.R.L
Azilal, Ouzoud Falls, Morocco
04.2009 - 03.2013
- Greeting guests upon arrival and making them feel welcomed
- Administering check-ins and check-outs
- Assigning rooms and taking care of administrative duties
- Processing guest payments
- Coordinating with bell service and staff management for providing better services
- Being a source of information to guests on various matters such as transport and restaurant advice
- Processing meal and beverage requests
- Accommodating general and unique requests
- Diffusing conflict or tense situations with guests
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted call-in customers with questions and orders.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Completed data entry to record call notes, suggestions and questions.
- Offered basic technical support for clients on wide range of company products.
- Employing timely and on-point solutions.services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
Sales Agent
Berber House
Azilal, Ouzoud Falls, Morocco
01.2004 - 09.2006
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Increased sales and customer satisfaction through personalized servicing.
- Explained features and advantages of [Type] products or services to promote sales.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- For personal touch.
- Expanded customer base and boosted profit within product line.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
Education
Certificate of German Foreign Language - Language
Goethe Institute
Marrakech-Morocco 09.2001 - 07.2002
No Degree - Division of Law And Human Science
Faculty Caddy Ayyad
Marrakech-Morocco 09.2000 - 06.2002
Hotel And Tourism Technical Diploma - Tourism And Hospitality
ITHT Hay Anas
Fes,Morocco 09.2006 - 07.2008
Baccalaureate Secondary Education - Modern Literature Majoring Physical Education
Lycee Al Massira
Azilal-Morocco 09.1997 - 07.2000
Skills
Extensive knowledge of security protocol and procedures
Accomplishments
- Name Firm Designation Email Contact
Personal Information
Currently, I work at Transguard Group LLC as acting Senior Security Supervisor . I’ve been there for just over five years and half's . My responsibilities include:
v Supervising and overseeing the security functions are working correctly.
v Training and scheduling the programs and functions to the security guards.
v Evaluating and analyzing the performance of security guards.
v Initiating the security measures wherever necessary.
v Patrolling the site frequently to make sure the premises is free from all hazards.
v Maintaining all security devices and products are in good and working condition.
v Coordinating with the local authorities when needed.
v Assigning duties and instructions to the security guards....etc,
Before working at Society Cascades D'ouzoud occupied different positions starting from Customer Service and Head waiter Lounge reaching to Assistant Manager,this experience developed my career and skills as well as my communications skills has been developed specially that i can speak five languages (Arabic,French,English,German and Spanish).
I am looking to further develop opportunities and challenges .
Timeline
Security Supervisor
Transguard Group LLC
11.2020 - Current
Security (Front Desk)
Transguard Group LLC
04.2017 - 10.2020
Assistant Manager
Society Cascades, Ouzoud S.A.R.L
04.2015 - 03.2017
Receptions Supervisor
Society Cascades, Ouzoud S.A.R.L
03.2013 - 03.2015
Customer Service Officer
Society Cascades, Ouzoud S.A.R.L
04.2009 - 03.2013
Hotel And Tourism Technical Diploma - Tourism And Hospitality
ITHT Hay Anas
09.2006 - 07.2008
Sales Agent
Berber House
01.2004 - 09.2006
Certificate of German Foreign Language - Language
Goethe Institute
09.2001 - 07.2002
No Degree - Division of Law And Human Science
Faculty Caddy Ayyad
09.2000 - 06.2002
Baccalaureate Secondary Education - Modern Literature Majoring Physical Education
Lycee Al Massira
09.1997 - 07.2000
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