Hicham Fares
Riyadh,Saudi Arabia iyadh, Saudi Arabia
Summary
Resourceful Outlet Manager with knack for driving sales and enhancing customer experience. Excelled in increasing revenue through strategic planning and team leadership, leading to improved profit margins and customer satisfaction. Known for fostering positive work environment and streamlining operations to boost efficiency and productivity.
Driven and resourceful, equipped with leadership and customer service skills. Demonstrates strong communication and problem-solving abilities. Poised to enhance operational efficiency and elevate customer satisfaction.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work history
Outlet manager
Hyatt Regency Olaya
Riyadh, Saudi Arabia
2023.07 - Current
- Maintained up-to-date knowledge on latest product offerings to provide accurate information to customers.
- Handled customer complaints professionally, resolving issues promptly.
- Conducted regular audits to ensure compliance with company policies and procedures.
- Ensured all health and safety regulations were adhered to, securing safe working environment.
- Streamlined inventory management to reduce overstock and improve sales turnover.
- Developed strong relationships with customers through excellent communication skills.
Assistant Manager – Banquet
Park Hyatt Jeddah
Jeddah, Mecca Region
2019.01 - 2023.06
- Managed cash registers accurately, reducing discrepancies at end-of-day reconciliation.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled customer complaints effectively, restoring trust in our brand.
- Increased staff productivity by providing comprehensive training program.
- Assisted in the recruitment process to build an effective workforce.
- Created positive work environment, resulting in higher employee morale.
- Managed daily operations to ensure the smooth running of the shop floor.
- Coordinated with management on operational issues, providing solutions for better efficiency.
Assistant Restaurant Manager -Nafoura
Park Hyatt Jeddah
Jeddah, Mecca Region
2015.02 - 2018.12
- Coordinated table reservations, minimising waiting times for customers.
- Supervised staff during busy periods for smooth operations.
- Ensured compliance with health and safety standards at all times.
- Trained new starters, ensuring consistency in service delivery.
- Performed regular checks on food storage areas thus guaranteeing freshness and quality of ingredients used.
- Implemented hygiene regulations to maintain a clean and safe environment.
- Communicated effectively with kitchen staff to ensure timely meal preparation.
- Monitored food quality control procedures diligently, maintaining highest standards of dishes served.
Assistant Restaurant Manager – Andalusia
Park Hyatt Jeddah
Jeddah , Mecca Region
2014.12 - 2015.01
- Trained new starters, ensuring consistency in service delivery.
- Collaborated closely with the Restaurant Manager on promotional activities to boost patronage.
- Handled cash transactions accurately and responsibly.
- Communicated effectively with kitchen staff to ensure timely meal preparation.
- Ensured adherence to legal guidelines set out by licensing authorities for responsible operation.
- Enhanced dining experience with exceptional attention to detail.
- Ensured compliance with health and safety standards at all times.
- Scheduled employee shifts fairly and efficiently, reducing conflicts and last-minute changes.
Team Leader – The Lounge Terrace
Park Hyatt Jeddah
Jeddah, Mecca Region
2010.12 - 2014.11
- Streamlined workflow for a more efficient process.
- Monitored daily operations whilst reducing operational cost significantly.
- Prioritized tasks according to urgency and importance, optimizing workload allocation among team members.
- Implemented new working methods that improved the overall efficiency of the team operations.
Supervisor – Main Restaurant
Park Hyatt Jeddah
Jeddah, Mecca Region
2007.08 - 2010.11
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Coordinated with other supervisors to maintain consistency across shifts.
- Organised team resources, resulted in improved project timelines.
Waiter
Zamzam Pullman
June 2006 – July 2008 Zamzam Pullman Mak
2006.06 - 2007.07
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Delivered excellent customer service through friendly and polite interaction.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Liaised with kitchen staff for prompt order delivery to customers.
- Accommodated special dietary requests, enhancing customer dining experience.
Education
Diploma of Education - Tourism And Hospitality
Diploma in Business Administration
Morocco 2000.09 - 2002.11
Skills
- Results-Driven approach
- Scheduling efficiency
- Competitor market understanding
- Product knowledge proficiency
- Promotions coordination
- Interpersonal diplomacy
- Returns handling
- Performance reviews
- Employee training
- Leadership expertise
- Staff development
- Personnel scheduling
Languages
Arabic
Native
French
Fluent
English
Proficient (C2)
Affiliations
- Soccer Music Reading
Accomplishments
Highly commended European Restaurant, what’s Award KSA Azure 2024
Hyatt Regency Olaya Riyadh
Highly commended Lounge what’s on Award KSA Tlounge 2024
Hyatt Regency Olaya Riyadh
References
References available upon request.
Timeline
Outlet manager
Hyatt Regency Olaya
2023.07 - Current
Assistant Manager – Banquet
Park Hyatt Jeddah
2019.01 - 2023.06
Assistant Restaurant Manager -Nafoura
Park Hyatt Jeddah
2015.02 - 2018.12
Assistant Restaurant Manager – Andalusia
Park Hyatt Jeddah
2014.12 - 2015.01
Team Leader – The Lounge Terrace
Park Hyatt Jeddah
2010.12 - 2014.11
Supervisor – Main Restaurant
Park Hyatt Jeddah
2007.08 - 2010.11
Waiter
Zamzam Pullman
2006.06 - 2007.07
Diploma of Education - Tourism And Hospitality
Diploma in Business Administration
2000.09 - 2002.11