Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Accomplishments
Languages
Work Availability
Timeline
Hidouri Sofienne

Hidouri Sofienne

Sharjah

Summary

Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Detail-oriented Barista excels in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service. Experienced Barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Captain Waiter/Barista

Coral Beach Resort
10.2022 - Current
  • Updated job knowledge by reading coffee trade publications and participating in educational opportunities.
  • Take order from guest and serve food and drinks
  • Working as waiter and react as capitain
  • Completed restaurant opening and closing functions that included POS report generation.
  • Showed high-level understanding of fine dining standards and practices.
  • Trained staff members on use of POS system.

Barista/Head Waiter

Grand millenium
09.2020 - 07.2022
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Room service reponsibility
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.

Waiter

Dubai marina
03.2018 - 04.2020
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Education

Diploma of Higher Education - Science

University of Tunisia, TUNISIA, Tunisia
06.2017

. Biology Teacher

Skills

  • Beverage preparation
  • Foam art
  • Food preparation and safety
  • Latte art
  • Highly organised
  • Quick learner
  • Safe food handling practices
  • Cash register operation
  • Active listening
  • Cold drip techniques
  • Menu memorisation
  • Ordering procedures
  • Grinder calibration
  • Flavoured syrup measurements
  • Hospitality service expertise
  • Tea expertise
  • Up-selling
  • Espresso machine operation
  • Cooperative team player
  • Inventory temperature control
  • Just In Time stock control
  • Speedy and efficient
  • Strong communication
  • Conflict resolution
  • Coffee machinery operation
  • Teamwork and collaboration
  • Safe food handling
  • Flavour profiling
  • Speciality milk options
  • Up-Selling
  • Safe Food Handling
  • Multitasking
  • Billing and Payment Processing
  • Greeting and Seating Guests

Certification

Sharjah Municipality. All rights reserved. Certificate issued by Sharjah Municipality. This certificate remains the property of Sharjah Municipality amd must be returned upon request.

. Food Safety Certificate From Sharjah Municipality

. Barista Certificate

. High Diploma Certificate

Additional Information

Experience than 12 years in hospitality

Accomplishments

  • Developed creative and appealing latte art techniques and instructed coworkers in method.

Languages

Arabic
Native
English
Upper intermediate
B2
French
Proficient
C2
Spanish
Elementary
A2
Russian
Beginner
A1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Captain Waiter/Barista - Coral Beach Resort
10.2022 - Current
Barista/Head Waiter - Grand millenium
09.2020 - 07.2022
Waiter - Dubai marina
03.2018 - 04.2020
University of Tunisia - Diploma of Higher Education, Science

Sharjah Municipality. All rights reserved. Certificate issued by Sharjah Municipality. This certificate remains the property of Sharjah Municipality amd must be returned upon request.

. Food Safety Certificate From Sharjah Municipality

. Barista Certificate

. High Diploma Certificate

Hidouri Sofienne