Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Timeline

Hilal Mahdi

Dubai
Judge a man by his questions rather than his answers.
Voltaire

Summary

Hardworking Project Manager with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused anxious to obtain senior management position to enrich my career while achieving company goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Project Manager

Alumstahl
Dubai
01.2020 - Current
  • Evaluated, determined and delegated tasks to staff based on client needs, capacity planning and project-specific initiatives.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Delivered high level of service to clients to extend relationship and encourage further projects.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
  • Managed multiple project teams engaged in [Type] development in cross-functional environment to reach project success.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Visited locations to observe operations and determine opportunities to streamline processes and achieve cost reductions.
  • Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants.
  • Brought in additional project personnel and resources to meet demands.
  • Identified project needs by reviewing project objectives and schedules.
  • Communicated with key stakeholders to determine project requirements and objectives.
  • Monitored performance of project team members to provide performance feedback.
  • Conferred with project personnel to identify and resolve problems.
  • Proposed, reviewed and approved modifications to project plans.

Commercial Manager

TALEX
Abu Dhabi
01.2018 - 12.2019
  • Aligned commercial activities with strategic company goals by optimizing sales opportunities.
  • Conducted market research to create improved business plans.
  • Supported local sales teams with customer meetings and account plans based on strategies.
  • Priced structures for products for increased profitability.
  • Delivered insights for customers and markets and determined whether existing products met needs.
  • Partnered with sales and marketing teams to develop programming related to company initiatives.
  • Developed regional category plans for merchandising, marketing and brand initiatives.
  • Monitored subcontracting processes for protection of business ideals.
  • Reviewed contracting results monthly to quantify success.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.

Regional Technical Manager

NOVELIS - Schmolz+Bickenbach Middle East
Dubai
01.2011 - 12.2018
  • Supported sales personnel with technical solutions, costing and client presentations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.

Business Development Manager

ALCAN Middle East
Dubai
01.2008 - 12.2010
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Established new customer accounts using negotiation and sales closing abilities.
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
  • Identified new customers through pipelining, pre-qualification and territory analysis and management.
  • Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
  • Facilitated and managed business development plan based on market and industry research.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Liaised with channel partners to build business.
  • Participated in industry and trade organizations to build industry and customer alliances.
  • Demonstrated thought leadership by presenting in industry seminars, leading webinars and publishing white papers.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Directed and coordinated products, services and sales activities.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Conducted market research and reported on competitors.
  • Determined price schedules and discount rates.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.

Technical Manager

DOW Architecture
Dubai
01.2006 - 12.2008
  • Supervised implementation project designed to improve system productivity.
  • Coordinated tasks with business and technology units to keep deliveries and milestones on schedule.
  • Communicated well with project teams, internal clients and external parties.
  • Effectively interacted with cross-functional teams working in analysis, architecture, build and deployment.
  • Delivered exemplary customer service, prompting positive interactions.
  • Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates.
  • Created presentations detailing actionable technical improvements to maximize resources.
  • Reviewed and evaluated outsourcing proposals to and provided cost/benefit analysis.
  • Delivered updates to appropriate stakeholders on project's status and feedback gleaned from clients.
  • Reviewed information from projects and suggested improvements gleaned from this analysis.
  • Compiled data and turned it into in-depth, easy-to-understand spreadsheets and reports for review by management team.

Projects Manager

GITCO Group
Beirut
11.1998 - 12.2001
  • Built and established strong partnerships with teams, vendors and contractors.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Led meetings with internal team members, consultants and contractors.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.

Education

International Advanced Diploma in Business - Business Administration And Management

University Of Cambridge, UK
10.2013

Bachelor of Science - Architectural Engineering

Beirut Arab University , Beirut
07.1998

Skills

  • Project planning
  • Supervision & leadership
  • Problem resolution
  • Microsoft Office, Auto CAD, CRM, Revit, BIM
  • Critical thinking
  • Team management
  • Planning & organizing
  • Team building
  • Technical details/ submittal approvals

Languages

Arabic
First Language
English
Proficient
C2
French
Intermediate
B1

Certification

2023 Sustainability in Facades Architecture, Delf University of Technology, on going

2021 Space Architecture and Design –Swiss Institute for disruptive innovation (TESLA scholarship)

2017 Project management Professional PMP

2015 ECCA Certified professional –European Coating Association.

2013 ICF Certified financial consultant CFC

2013 Cambridge International Business Diploma

2012 Applied CRM program S+B AG

2011 Management Project Planning, Sara Black International-Dubai

2010 ALCAN GO Sustainable twelve Management modules.

2010 QATAR QSAS assessment Qatar Petroleum QP

2009 OMAN industrial construction Conference

2008 Abu Dhabi Green Building conference ESTIDAMA

2008 NOVELIS Germany on Industrial Packing Across Industries

2008 Emirates Green Building Council, LEED at British University in Dubai

2006 industrial chemicals Technical Sales training at Dow Corning Senefe Belgium.

2006 Marketing Principles and managing sales efforts at DTC

2005 Management skills & project management at Lebanese Order of Engineers

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Project Manager - Alumstahl
01.2020 - Current
Commercial Manager - TALEX
01.2018 - 12.2019
Regional Technical Manager - NOVELIS - Schmolz+Bickenbach Middle East
01.2011 - 12.2018
Business Development Manager - ALCAN Middle East
01.2008 - 12.2010
Technical Manager - DOW Architecture
01.2006 - 12.2008
Projects Manager - GITCO Group
11.1998 - 12.2001
University Of Cambridge - International Advanced Diploma in Business, Business Administration And Management
Beirut Arab University - Bachelor of Science, Architectural Engineering
Hilal Mahdi