Hi, I’m
Hillary May Dela Rosa
Dubai ,UAE
Summary
Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Successful at cleaning and arranging checkout lanes to maintain professional, visual appeal. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Overview
8
years of professional experience
Work History
A4k Groceries Lipa City , Philippines
Cashier
05.2019 - 04.2024
Job overview
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Counted change correctly and issued customer receipts.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Helped meet business needs by working extra shifts.
- Kept checkouts areas and general store clean and orderly.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Checked notes carefully to spot counterfeit currency.
- Engaged in pleasant chit chat for friendly and personalised service.
- Used POS register system to total values and complete cheque, card, or mobile payments.
Robinsons Lipa City Lipa City , Philippines
Sales and customer service representative
02.2017 - 01.2019
Job overview
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Maintained excellent client satisfaction by providing in-depth support.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Listened actively to offer accurate information and best solution to their needs.
- Assisted customers with varying questions using product knowledge and service expertise.
- Advised customers on availability, pricing and location of products.
- Developed sales materials and promotional content to enhance interactions with customers.
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
SM City Lipa Lipa City , Philippines
Sales and customer service representative
11.2015 - 01.2017
Job overview
- Provided customers with price information and handled financial transactions.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Negotiated and closed sales to secure profitable deals and contracts.
- Built rapport with new and existing customers to boost client retention.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Delivered high sales performance within budget to strict deadlines and targets.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Education
STI College Lipa , Lipa City Philippines
Bachelor of Business Administration from Major in Marketing
/2013 - /2015 (2 years)
Skills
- Multi-tasking
- Cash handling
- Customer greeting
- Cash counting
- Customer relations
- Money management
- Complaint handling
- Payment processing
- Cash handling policies
- Service knowledge
- Product knowledge
- Cash register systems
- Credit card payment processing
- Cash counting machine operations
- Point Of Sale system operation
Timeline
Cashier
A4k Groceries
05.2019 - 04.2024
Sales and customer service representative
Robinsons Lipa City
02.2017 - 01.2019
Sales and customer service representative
SM City Lipa
11.2015 - 01.2017
STI College Lipa
Bachelor of Business Administration from Major in Marketing
/2013 - /2015 (2 years)
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