Himam Jidesh
Junior Document Controller
Abu Dhabi
Summary
Post Graduate with 2+ years of experience as Junior Document Controller, Reservation/Ticketing Staff with Excellent Communication Skills, Multi-Tasking Ability and Exceptional Interpersonal Skills
Overview
3
3
years of professional experience
3
3
Languages
Work History
Junior Document Controller
Icon Systems
12.2008 - 02.2010
- Copy, scan and store documents
- Check for accuracy and edit files
- Review and update technical document
- Distribute project-related copies to internal teams
- File documents in physical and digital records
- Create templates for future use
- Retrieve files as requested by employees and clients
- Manage the flow of documentation within theorganization
- Maintain confidentiality around sensitive information and terms of agreement
- Prepare ad-hoc reports on projects as needed
Reservation & Ticketing Staff
Alta Travel
07.2007 - 09.2008
- Researching travel options & presenting the best deals in terms of requirements
- Ensure all bookings & reservations are processed accurately
- Responding to all phone enquiries promptly, courteously and in a friendly manner
- Filing, photocopying and general administrative duties
- Building strong relationships with clients
- Ability to achieve branch, team sales and profitability objectives
- Monitoring bookings throughout the working day
- Advising on and organizing visas & passports
- Booking rail, hotel, and domestic and international air travel
- Complying with all relevant laws and travel business legislation
- Handling high numbers of incoming calls from direct customers and travel trade
Education
Master of Arts - History
Mahatma Gandhi University
04.2001 -
B.A - History
Calicut University
Skills
IATA / UFTAA Consultant Course
Electronic Booking Tools
Galileo
AMADEUS
Interpersonal Skills
Communication Skills
Customer Service Skills
Managing files and records
Coordination of People and Resources
Telephone skills
Computer skills
Timeline
Junior Document Controller
Icon Systems
12.2008 - 02.2010
Reservation & Ticketing Staff
Alta Travel
07.2007 - 09.2008
Master of Arts - History
Mahatma Gandhi University
04.2001 -
B.A - History
Calicut University
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