Himanhsu Nanda
Dubai,United Arab Emirates
Summary
Business Analyst with 7+ years of experience specializing in CRM solutions, Salesforce and SharePoint ecosystem understanding, requirements analysis, and business process transformation across diverse industries. Proven expertise in gathering business requirements, designing workflows, and implementing cloud-based technology solutions that drive operational efficiency and business growth.
- Experienced in requirements gathering, user story creation, and stakeholder management for enterprise CRM and cloud platforms including Salesforce.
- Skilled in workflow automation, process mapping, and data migration projects aligned with Salesforce best practices
- Proficient in translating business needs into technical specifications for development teams within Agile frameworks
- Strong background in CRM implementations, Salesforce configuration concepts, user adoption strategies, and change management initiatives
- Adept at bridging communication between technical teams and business stakeholders to ensure successful project delivery
- Excellent analytical and documentation skills with focus on delivering measurable business outcomes
Overview
8
8
years of professional experience
Work history
Business Analyst / Acting Subject Matter Expert
Concentrix
Gurgaon(Remote), India
08.2021 - 08.2025
- Led business requirements gathering sessions for enterprise cloud CRM platforms(Salesforce) within Agile framework, applying Salesforce-aligned methodologies to ensure alignment between business objectives and sprint goals
- Analyzed and documented business requirements for system migrations, workflow automation (similar to Salesforce Flow/Process Builder), and process optimization, delivering iterative improvements through Agile sprints
- Collaborated with Product Owners, Scrum Masters, and development teams to refine user stories, define acceptance criteria, and prioritize backlog items following Salesforce implementation best practices
- Managed data migration projects including requirement analysis, data mapping, validation rules (similar to Salesforce validation rules), and testing phases
- Designed and documented custom workflows and automation processes aligned with Salesforce automation principles to streamline business operations and reduce manual tasks
- Created process documentation for CRM configurations including custom objects, fields, page layouts, and automation rules applicable to Salesforce environments
- Participated in Agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives to track progress and enhance team performance
- Managed stakeholder communications, translating business objectives into actionable technical solutions for CRM platforms while maintaining transparency throughout project iterations
- Created process documentation, user guides, and training materials for CRM user adoption following Salesforce enablement strategies
- Coordinated with IT support and infrastructure teams to resolve technical issues including identity management and SSO configurations similar to Salesforce authentication
Business Analyst
WhiteHat Jr
Gurgaon , India
10.2020 - 02.2021
- Gathered requirements from sales teams to identify process gaps and recommend CRM enhancements applicable to Salesforce
- Mapped sales processes and customer journey workflows using process analysis techniques applicable to Salesforce Sales Cloud, increasing conversion rates by 40% in 3 months
- Documented sales automation workflows in Salesforce automation (Flows, Process Builder) to improve lead management and customer engagement
- Analyzed lead-to-opportunity conversion processes and created requirements for CRM enhancements aligned with Salesforce best practices
- Created dashboards and reports for sales performance tracking following Salesforce reporting principles
Technical Advisor
Teleperformance
Chandigarh, India
08.2019 - 07.2020
- Coordinated requirement analysis for enterprise clients, focusing on customer relationship management needs and CRM platform optimization.
- Authored comprehensive process documentation and user guides for CRM workflows, enhancing team knowledge transfer and efficiency
- Analyzed customer support workflows applicable to Salesforce Service Cloud and recommended process improvements
Technical Advisor
Concentrix
Pune, India
12.2017 - 07.2019
- Documented business requirements for system migration and upgrade projects following methodologies applicable to Salesforce implementations
- Collaborated with cross-functional teams to ensure seamless project implementation
- Created document for user trainings.
Education
Masters in Mass Communication -
Punjab Technical University
Chandigarh, India 01.2015 - 01.2015
Skills
- Business analysis and documentation
- Requirements gathering and user stories
- Gap analysis and process mapping
- Business process optimization
- Stakeholder management in CRM
- UAT coordination and testing
- Agile project management
Sprint planning and backlog management
- Cross-functional collaboration
- Project documentation and reporting
- Training and knowledge transfer
- Technical proficiency in SharePoint
- IT infrastructure knowledge: TCP/IP, Active Directory, Kerberos
- Familiarity with Lucidchart, JIRA, Balsamiq
- Technical tools: Fiddler, Procmon, ULS Viewer
- SQL knowledge
Timeline
Business Analyst / Acting Subject Matter Expert
Concentrix
08.2021 - 08.2025
Business Analyst
WhiteHat Jr
10.2020 - 02.2021
Technical Advisor
Teleperformance
08.2019 - 07.2020
Technical Advisor
Concentrix
12.2017 - 07.2019
Masters in Mass Communication -
Punjab Technical University
01.2015 - 01.2015