Himanshu Mishra

Cabana

• Checked cabana regularly for upkeep requirements and maintained clean, tidy space.
• Greeted guests and escorted them to the cabana, minimizing wait times.
• Throughout the day, make sure to visit the cabana guests and collect their feedback.

Vantage & Galaxy

• Before operating, ensure the proper functioning of Vantage and Galaxy systems.
• Balanced cashier drawers at the end of shifts and logged any discrepancies.
• Managed cashier break and lunch schedules to provide optimum coverage during high customer traffic periods.
• Set goals and motivate the team to remember to achieve sales targets.

Buggy

• Staff receives daily safety training on operating and maintaining the buggies.
• I provided assistance to the team during their lunch break.
• Put the Buggy on charge at the end of each shift to ensure they are in working order for the next day

• Cleaned 20-room hotel to achieve immaculate presentation and hygiene.
• Vacuumed and dusted reception areas and walkways.
• Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
• Reported maintenance issues for prompt resolution.

During my industrial training, I worked in all four major departments: Front Office, Food & Beverages, Housekeeping, and Food Production.