Himanshu Raj
Sasaram,India
Summary
Driven professional with knack for leadership and customer service, bringing strong organisational and communication skills to role. Demonstrated ability to manage staff and handle customer relations seamlessly. Ready to enhance guest experiences and streamline restaurant operations.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Restaurant captain
Cavo, Business Bay
Dubai , United Arab Emirates
04.2025 - Current
- Resolved customer complaints promptly, restoring client confidence in our services.
- Liaised between kitchen staff and patrons for effective communication of dietary needs or special requests.
- Trained new waiting staff for improved performance and quality of service.
- Upheld stellar restaurant reputation with attention to detail and professionalism.
- Prioritised tasks during peak hours to maintain high-quality service.
- Managed reservations for seamless guest arrival and seating.
- Conducted inventory checks, ensuring sufficient stock levels at all times.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Ensured timely food service, impressing guests with efficiency.
Waiter
Cavo, Business Bay
Dubai
03.2024 - 03.2025
- Got the wonderful opportunity to work in a International Standard Lounge -Bar, restaurant and dance club named Cavo with pool facility in the heart of Business Bay.
- Got the opportunity to experience a completely different environment with a challenge to provide high end service in quick time.
Head waiter
The Leela Palace
New Delhi
06.2023 - 03.2024
- Established long-term relationships with more than 15 guests to guarantee a return.
- Oversee the seating arrangements and manage reservations to optimize table turnover and guest satisfaction.
- Acted as a point of contact for guest inquiries, feedback, and special requests, handling them promptly and professionally.
- Monitored the dining area to ensure cleanliness, organization, and compliance with health and safety regulations.
- Collaborated with kitchen staff to ensure timely and accurate delivery of food orders, addressing any issues or delays as they arise.
- Handled billing procedures, including processing payments, handling cash transactions, and reconciling receipts at the end of each shift.
- Uphold the restaurant's reputation for excellence by consistently delivering exceptional service and exceeding guest expectations.
Internship
Taj Falaknuma Palace
Hyderabad
11.2021 - 04.2022
- Handled General restaurant duties including order taking, food service & bill presentation for 2 months.
- Handled whole bar responsibilities of Taj Falaknuma Palace for 3 months without any senior staff Bar.
- Responsibilities include requisition making, store pickup, giving inventory count at the end of the month, Planning for Banquets, etc along with planning manning for hookah bar and dispense bar for daily operations.
- Hosted mocktails session for all ladies of TAJ Falaknuma on International Women's Day 2022.
- Awarded with best Intern award in both restaurant and bar.
Education
Bsc - Hospitality Administration
International Institute Of Hotel Management
Kolkata 08.2020 - 05.2023
Skills
- Waitstaff training
- Beverage pairing
- Complaint management
- Inventory control
- Wine pairing
- Guest relations
- Up-selling capability
Certification
- [ 19/07/2023 – Current ] WSET Level 1
- Completed level 1 in wines from The Wine and Spirits Education Trust.
LANGUAGE SKILLS
Mother tongue(s): Hindi
Other language(s)
English
LISTENING C2 READING C1 WRITING C1
SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1
Bengali
LISTENING B2 READING A2 WRITING A1
SPOKEN PRODUCTION B1 SPOKEN INTERACTION B2
Bhojpuri
LISTENING C2 READING C2 WRITING C2
SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
Accomplishments
[ 12/03/2019 ] Bihar Skill Development Mission-
State Topper Of Kushal Yuwa Program Achieved highest marks in all three parameters-
• Certificate in Information Technology.
• Certificate in Language skills.
• Certificate In Soft Skills.
[ 30/03/2022 ] Taj Falaknuma Palace-
- Awarded The Best Trainee award from the food and beverage department of Taj Falaknuma Palace Hyderabad India.
- Upsold additional products, increasing monthly revenue 26%
Affiliations
WSET Level 1
Completed level 1 in wines from The Wine and Spirits Education Trust.
Timeline
Restaurant captain
Cavo, Business Bay
04.2025 - Current
Waiter
Cavo, Business Bay
03.2024 - 03.2025
Head waiter
The Leela Palace
06.2023 - 03.2024
Internship
Taj Falaknuma Palace
11.2021 - 04.2022
Bsc - Hospitality Administration
International Institute Of Hotel Management
08.2020 - 05.2023
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