Himantha Dinidu Kumara Wijekoon Mudiyanselage
Dubai,UAE
Summary
Dedicated and results-driven Housekeeping Supervisor with over 07 years of experience in managing and optimizing housekeeping operations. Proven track record of ensuring exceptional cleanliness and guest satisfaction in high-end hotels and resorts. Skilled in staff supervision, training, and quality control. Adept at implementing efficient processes, maintaining high standards, and fostering a motivated team. Known for exemplary attention to detail and a commitment to delivering top-notch service in a fast-paced hospitality environment
Overview
9
9
years of professional experience
Work History
Housekeeping supervisor
Bvlgari Hotel And Residance
Dubai, UAE
02.2023 - Current
- Oversee and mange a team of room attendants, assigning task, setting schedules , and ensuring that work is completed efficiently and to high standards.
- Provide training to new and existing staff members on housekeeping procedures , safety protocols, and Customer service skills
- Ensure that Public Space such as corridors and lobbies are maintained in a clean and organized manner.
- Managing housekeeping requests for apartments and arranging housekeeping services accordingly
- Handling payments for apartment service and coordinating with the finance team.
Housekeeping coordinator
Bvlgari Hotel And Residences
Dubai, UAE
03.2022 - 02.2023
- Communicate with front desk staff and other departments to coordinate room turnovers and special requests.
- Handle guest feedback and complaints related to housekeeping services.
- Coordinate with maintenance staff to address any repairs or maintenance needs within the facility.
- Maintain records of cleaning schedules, staff attendance, and inventory.
- Generate reports on the department's performance and share them with management.
- Create work schedules(Task Sheets) for housekeeping staff, taking into account peak occupancy periods and cleaning needs
- Handing department payroll and submitting it properly to finance
- Handling lost and found and maintaining records accordingly
Housekeeping attendant
Bvlgari Hotel And Residences
Dubai, UAE
01.2022 - 03.2022
- Clean and maintain guest rooms, ensuring they are neat and sanitized.
- Replenish guest room amenities, such as toiletries, coffee, and tea.
- Report any maintenance or repair needs to the housekeeping coordinator or maintenance department.
- Follow established safety procedures, including the proper use of cleaning chemicals and personal protective equipment
- Keep an eye out for and report any items left behind by guests to the lost and found department.
- Respond promptly to guest inquiries and requests.
Housekeeping coordinator
Citrus Waskaduwa Beach Resort
Kaluthara, Srilanka
01.2017 - 05.2019
- Create work schedules for housekeeping staff, taking into account peak occupancy periods and cleaning needs.
- Communicate with front desk staff and other departments to coordinate room turnovers and special requests.
- Handle guest feedback and complaints related to housekeeping services.
- Maintain an inventory of cleaning supplies, linens, and amenities.
- Order and restock cleaning materials, toiletries, and linens as needed.
- Monitor and control the budget for housekeeping supplies and labor costs.
- Coordinate with maintenance staff to address any repairs or maintenance needs within the facility.
- Maintain records of cleaning schedules, staff attendance, and inventory.
- Generate reports on the department's performance and share them with management.
Quality Auditor
Brandix Apparel Solutions
Nittambuwa, Srilanka
03.2015 - 06.2016
- Conduct inspections during various stages of the production process, including fabric inspection, cutting, sewing, and finishing
- Check for defects, such as stitching issues, fabric flaws, incorrect labels, and sizing discrepancies.
- Perform a final inspection of finished garments to ensure they meet the quality and safety standards
- Inspect for correct labeling, packaging, and appearance.
Trainee Housekeeping Attendent
Citrus Waskaduwa Beach Resort
Kaluthara, Srilanka
07.2014 - 01.2015
- Learn how to make beds, change linens, replace towels and toiletries, and clean all surfaces in guest rooms.
- Follow guidance from experienced room attendants and supervisors on cleaning techniques.
- Learn how to ensure that all supplies are well-stocked and in good condition.
- Learn how to identify and report issues to supervisors.
- Learn how to respond to guest inquiries and requests professionally.
- Participate in training and development programs to enhance cleaning skills and knowledge of procedures.
Education
Diploma - Diploma in Hospitality Mangement
IHMA Hotel School
SrilankaCertificate - Certificate Level Course In Hotel Housekeeping
Srilanka Institute of Tourism and Hotel Management
SrilankaSkills
- Payroll understanding
- Hospitality expertise
- Training and development
- Housekeeping cost reduction methods
Timeline
Housekeeping supervisor
Bvlgari Hotel And Residance
02.2023 - Current
Housekeeping coordinator
Bvlgari Hotel And Residences
03.2022 - 02.2023
Housekeeping attendant
Bvlgari Hotel And Residences
01.2022 - 03.2022
Housekeeping coordinator
Citrus Waskaduwa Beach Resort
01.2017 - 05.2019
Quality Auditor
Brandix Apparel Solutions
03.2015 - 06.2016
Trainee Housekeeping Attendent
Citrus Waskaduwa Beach Resort
07.2014 - 01.2015
Diploma - Diploma in Hospitality Mangement
IHMA Hotel School
Certificate - Certificate Level Course In Hotel Housekeeping
Srilanka Institute of Tourism and Hotel Management
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