HINA ALI

· Develop and implement HR strategies and initiatives aligned with the overall business strategy

· Bridge management and employee relations by addressing demands, grievances or other issues.

· Developing corporate plans for a variety of HR matters such as compensation, benefits, health and safety etc.

· Oversee and manage the human factor in the company by devising strategies for performance evaluation, staffing, training and development etc.

· Manage the recruitment and selection process

· Support current and future business needs through the development, engagement, motivation and preservation of human capital

· Develop and monitor overall HR strategies, systems, tactics and procedures across the organization

· Nurture a positive working environment

· Report to management and provide decision support through HR metrics.

· Participate in the development and administration of department goals, objectives, and procedures. Prepare and administer large program budgets. Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs

. Directed hiring and onboarding programs for new employees.

. Managed other HR staff and oversaw completion of tasks and initiatives.

· Supervise the activities of subordinate staff to ensure smooth functioning of the office

· Liaise with all Management and other staff to fulfill their Administrative requirements

· Organize and manage all meeting logistics for various conferences and events across the organisation

· In regular touch with Managers for any requirements related with projects, and prepare periodical announcements of required positions

· Plan and streamline the administrative functioning of the Dept,

· Maintains administrative staff Oversee, direct, and coordinate the work of lower level staff. Select, supervise, train, and evaluate staff.

· Coordinating work with other staff members, determining employee performance appraisals and developing plans and strategies for recruitment

• WETEX (Water, Energy Technology & Environment Exhibition) Member of the Organizing Committee, Co-ordinating with Management, Contractors, Media & global customers as well as DWTC Operations & Protocol Dept.

TRAINING – Analyzing and identifying the training needs; preparation of Departmental Training plan; Micro & Macro updates, Return of Investments (ROI), online scheduling and organizing for the Department employees.

• Data processing, including support and services
• Library, records and information services
• Office services and operations, including mail, messenger, printing and duplication, graphics, word processing, procurement, and supply services
• Administrative jobs such as coordination for office related documentations/ issues
• Make travel, meeting and other arrangements for staff
• Coordinate the maintenance of office equipment
• Managing, organizing, scheduling and maintaining information for the Company's workers

• Recruit and Select:

- Establish an effective recruitment process

- Establish a database of recruitment agencies with preferential rates

- Source, interview and recommend potential candidates for position openings and

internal Organization

• Preparation of salary certificates, visa letters, remenuration letters and other HR/employee related letters; Maintain & Update the Personnel Files and the Leave; employee database; filing, etc.. Maintain and update entries/data in the e-HRMS on the Personnel ModuleDevelop and manage the recruitment and administration processes to ensure optimal work flow
• Manage the HR Database and information and workflow through various systems and processes
• Establishment and implementation of the Siemens LLC Jobs and Careers Sites
• Responsible for the Induction Program and the effective overall orientation of new employees into the organization
• Exit and Separation:

- Establish a effective clearance procedure for organisational exit

- Conduct exit interviews to obtain feedback from separating employees

- Develop the process to ensure effective exit from the organisation (Exit interview survey, Exit checklist)

• Accounting and Commercial Procedures
• Recruitment of new personnel and conducting Induction programs for the employees as and when required
• Planning and implementing of strategies for in-house and market for different programs
• Corporate marketing i.e.; giving presentations Inhouse as well as Corporate houses & creating proposals for them
• Handling Business & Administration
• Liasoning with the visa consultants, associates and candidates with regards to Placements in Singapore & Malaysia.

• Responsible for handling and quick resolution of customer service issues across all retail products; handling transactional enquiries from commercial customers
• Recommending specific process and systems improvements which have an impact on customer service, carrying out customer satisfaction studies, etc..
• Responsible for delivering targets either directly or through sales team. This involves preparing the sales plan, delegating and monitoring targets and maintaining relationship with the key stakeholders
• To be a productive team member of a busy Operations Department, to ensure that customer calls and enquiries are answered swiftly and in a professional and courteous manner and to carry out the multiple tasks allocated by the Team Leaders/Manager, within the constraints of performance standard, which meet with business requirements
• Providing Web-based Customer Support through email and real-time
• Handling incoming calls from our clients’ customers, evaluate the customer’s needs, answering their questions and sorting out issues online
• Recommend solutions and strategies that take into account the client's financial situation, objectives, preferences, risk tolerances and implications

Committed to providing extraordinary, memorable and personalized customer service exceeding customer expectations

• Customer Care & Public Relations, Responsible for handling and quick resolution of customer service issues across all retail products; handling transactional enquiries from commercial customers
• Recommending specific process and systems improvements which have an impact on customer service, carrying out customer satisfaction studies, etc.
• Responsible for delivering targets either directly or through sales team
• This involves preparing the sales plan, delegating and monitoring targets and maintaining relationship with the key stakeholders
• To be a productive team member of a busy Operations Department, to ensure that customer calls and enquiries are answered swiftly and in a professional and courteous manner and to carry out the multiple tasks allocated by the Team Leaders/Manager, within the constraints of performance standard, which meet with business requirements
• Providing Web-based Customer Support through email and real-time
• Handling incoming calls from our clients’ customers, evaluate the customer’s needs, answering their questions and sorting out issues online
• Recommend solutions and strategies that take into account the client's financial situation, objectives, preferences, risk tolerances and implications
• Committed to providing extraordinary, memorable and personalized customer service exceeding customer expectations -, is India’s leading manufacturer of watches and jewellery and the world’s sixth largest manufacturer brand of watches.