Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Timeline
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HIND EL MUSARE

HIND EL MUSARE

Dubai

Summary

Sales Support professional with over 6 years of experience managing VIP customer accounts, processing high-priority transactions, and providing tailored solutions in both the driving services and e-commerce sectors. Skilled in Microsoft Excel, problem-solving, and cross-department coordination, with proven success in resolving complex issues, meeting performance targets, and enhancing customer satisfaction. Adept at handling traffic file openings, fine payments, and regulatory checks, as well as supporting sales operations from order processing to urgent complaint resolution. Fluent in Arabic, English, and French, with a strong ability to perform in fast-paced, high-pressure environments.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work history

Sales Support (VIP Customers)

Galadari Driving Centre
Dubai
06.2021 - 01.2025
  • Opened traffic files for customers in accordance with UAE regulations
  • Processed payment of traffic fines through the TAMM website and Dubai Police online portal
  • Registered new customers according to the emirate where the applicant would take their driving test
  • Verified the number of black points on customers' driving records
  • Engaged VIP customers, discussing account details and recommending tailored products and services
  • Resolved billing, service, and quality issues by coordinating with supervisors, investigating discrepancies, and scheduling necessary follow-ups
  • Consistently achieved high weekly call quality scores based on customer satisfaction metrics

Sales Support Representative

Noon
Dubai
09.2019 - 01.2020
  • Addressed sales-related inquiries and assisted in order management
  • Coordinated with relevant departments to resolve issues promptly
  • Directed customer requests to appropriate teams, improving operational efficiency

Sales Support Specialist - Urgent Complaints and VIP Accounts

Noon
Dubai
04.2018 - 01.2019
  • Managed sales support for VIP customers, focusing on account and transaction issues
  • Processed refunds, goodwill transactions, and urgent escalations to improve satisfaction
  • Oversaw second-level communication channels, logging and tracking requests effectively

Customer Service Assistant

Dar Al Nasher
Dubai
06.2017 - 09.2017
  • Assisted customers with product selection and availability checks
  • Maintained a positive and calm approach to resolve customer complaints efficiently

Secretary & Customer Registration

Linguaphone Institute
Sharjah
12.2014 - 01.2016
  • Answered calls, scheduled appointments, and managed customer registrations

Education

Bachelor's Degree - Law and Economy

University of Al Jazeera
Dubai, UAE
01.2012 - 01.2017

Skills

  • Microsoft Excel
  • Communication & Coordination Skills
  • Billing Processes
  • Scheduling & Quality Management
  • Telephone Reception Management
  • Customer Service & Sales Support
  • Data Logging & ERP Systems
  • Financial Accounting
  • Friendliness & Teamwork

Languages

Arabic
Beginner
English
Beginner
French
Beginner

Personal Information

  • Date of birth: 02/26/91
  • Nationality: Morocco
  • Marital status: Single
  • Visa status: Cancelled Visa

Timeline

Sales Support (VIP Customers)

Galadari Driving Centre
06.2021 - 01.2025

Sales Support Representative

Noon
09.2019 - 01.2020

Sales Support Specialist - Urgent Complaints and VIP Accounts

Noon
04.2018 - 01.2019

Customer Service Assistant

Dar Al Nasher
06.2017 - 09.2017

Secretary & Customer Registration

Linguaphone Institute
12.2014 - 01.2016

Bachelor's Degree - Law and Economy

University of Al Jazeera
01.2012 - 01.2017

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HIND EL MUSARE