Hind Hassan AlRiyami

• Led and supported key customer experience initiatives, ensuring alignment with organizational goals and stakeholder expectations.
• Analyzed entity customer data, feedback, and behavior to identify pain points and opportunities for experience enhancement.
• Collaborated with cross-functional teams to implement customer-centric solutions that improved satisfaction and loyalty.
• Acting as a primary liaison between internal departments and external partners to ensure service standards were met.
• Delivered actionable insights through reports, dashboards, and presentations for executive-level decision-making.
• Monitored key performance indicators (KPIs) and service metrics to track progress and recommend improvements.
• Supported the design and facilitation of customer experience training and awareness programs.
• Resolved complex service issues and escalations, ensuring a prompt and effective resolution for sustained satisfaction.

A results-driven Project Senior Officer with extensive experience in project management, client engagement, and business development within the consulting industry.

• Successfully led multiple projects from initiation to completion, ensuring delivery within scope, on time, and within budget.
• Coordinated project teams, assigned tasks, and managed resources to optimize efficiency and productivity.
• Acted as the primary point of contact for stakeholders, understanding their needs and ensuring satisfaction.
• Built and maintained strong stakeholders relationships, leading to increased repeat business and referrals.
• Prepared and delivered compelling proposals and presentations to prospective stakeholders.
• Prepare and present reports, updates, and documentation for internal and external audiences.
• Work closely with senior management to align project goals with business objectives.
• Provided leadership, guidance, and mentorship to junior staff, fostering professional growth.
• Maintaining thorough project documentation and ensuring adherence to frameworks.
• Facilitated training and development opportunities for team members.
• Effectively resolved conflicts and addressed issues to ensure project success.
• Ensuring timely completion of project milestones and deadlines.
• A results-driven Project Senior Officer with extensive experience in project management, client engagement, and business development within the consulting industry.