Hind Mahil

Versatile and multi-faceted professional with an integrated set of competencies in managing products, projects, business development, and HR functions across different geographical locations. With 15 years of experience, I have been a successful innovative leader with a track record of driving business growth and managing product portfolios. I have excelled in identifying and capitalizing on new business opportunities within the technology, security, and Facility Management sectors. My expertise lies in building strategic relationships, managing cross-functional teams, and leading complex projects to achieve high-level customer satisfaction and market expansion.

I have a particular focus on autonomous security and resilience solutions within FM Smart AI and ML solutions and have a proven history of supervising, planning, and managing multifaceted projects in product portfolio management. Additionally, I have been successful in growing customer bases across target markets through strategic business development plans, with a remarkable record of winning multiple deals across various domains such as Facility Management, Construction, Real Estate Development, ICT, Engineering, and Oil & Gas.

As a Director of Business Development and Product Portfolio, I have insightful expertise in product management, including design thinking, customer segmentation, product positioning, pricing, and sales. I have also excelled in providing extensive support with a key focus on product/service promotion, business, and sales roadmaps, and developing new business opportunities for the company, resulting in revenue growth of more than 100%.

I have also overseen client-relationship management and sales within preset budgets and deadlines, formulated operating budgets to ensure optimum utilization of available funds, and ensured client relationship management.

My insightful expertise in program management includes directing all phases encompassing planning, defining scope, setting timelines, monitoring, inter-discipline coordination, resource planning & documentation, budgeting, vendor management & execution. This has led to the successful implementation of product roadmaps, operating budgets, and optimum client relationship management.

I have successfully led key business initiatives and strategies to meet changing customer needs/expectations, thereby resulting in high levels of customer satisfaction, increased market share, sales volume, and added bottom line. I have been an agent of change with proven capabilities in engaging with clients, stakeholders, and top management for evolving strategic vision, driving change, building product/services roadmap, and implementing emerging technologies for long-term enterprise system performance and productivity.

In my role as an analytical, dedicated, and versatile HR leader, I have enthusiastically met deadlines while building high-performing multicultural teams that excel in delivering business value with high morale and low attrition. I have led, trained, and monitored the performance of team members to maintain excellence in operations.

Amplified Revenue Growth:

Led strategic initiatives that resulted in over 100% revenue growth, significantly enhancing the company's financial performance.
Bid Process Management:

Successfully managed the bid process for major projects, ensuring alignment with client requirements and company objectives, leading to high success rates in securing contracts.
Client Relationship Excellence:

Recognized for exceptional client relationship management and customer satisfaction, consistently achieving high client retention and loyalty.
Energy Management Innovation:

Launched three innovative products for energy management, achieving a 50% reduction in energy consumption for diesel generators used in telecommunication towers.
AI and ML Footfall System:

Introduced an AI and ML-powered footfall system that optimized manpower and consumables for cleaning services, and improved general maintenance and energy consumption in large footfall areas such as airports, museums, shopping centers, and large office complexes.
Partnerships for Technological Advancements:

Successfully partnered with leading technology companies to launch FM building connectors for large-scale energy monitoring and maintenance, optimizing workforce efficiency, energy bills, and maintenance across geographically dispersed buildings.
Award-Winning Client-Centric Focus:

Won the "Most Client-Centric FM Company in UAE" award for 2023, highlighting outstanding dedication to customer service and satisfaction.
Excellence in Audit Performance:

Achieved the "Best External Auditee" award for 2023, demonstrating exceptional adherence to industry standards and audit requirements.

References available upon request.