Summary
Overview
Work History
Education
Skills
Certification
Languages
Pharmacist
Timeline
Generic

Hind Osman

Sharjah,UAE

Summary

Licensed pharmacist with extensive experience across pharmacy practice, health insurance processes, and customer service. Known for strong organizational, communication, and analytical skills with a passion for ensuring patient safety, confidentially, and healthcare quality. Capable of handling insurance approvals, product knowledge, patient education, and administrative duties in both medical and insurance settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Admin Survey

Cupola teleservices
Dubai, UAE
03.2023 - 04.2025


  • Performed accurate assessments to gauge client satisfaction.
  • Enhanced service quality resulting in elevated customer satisfaction and loyalty.
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Managed to reach daily target and contact 75 customers to take their feedback


Sales & product specialist

Yaqin medical center
Dubai, UAE
07.2022 - 02.2023
  • Partnered with colleagues to guarantee successful product execution.
  • Formulated strategies for sales, pricing, and profitability.
  • Managed over 20 service promotion per day


Quality Control

Josante Healthcare centre
Amman, Jordan
01.2022 - 05.2022
  • Evaluated manufacturing processes and operational techniques to ensure products meet industry standards.
  • Ensured quality control compliance for safer consumer products.
  • Managed to go through over 30 customers feedback per day

Pharmacist

Tala's, Badr Aljadida Pharmacies
Amman, Jordan
07.2020 - 10.2021
  • Ensured optimal patient care by recommending appropriate medication options and OTC devices.
  • Maintained organized pharmacy, enhancing efficiency within workplace.
  • Managed stock effectively, preventing shortages of key medications.
  • Providing over 40 medicines from different families

Intern

Jordanian university hospital
Amman, Jordan
06.2019 - 08.2019
  • Dispensed medications for inpatients and outpatients in unit doses.

Education

Bachelor of Pharmacy - Pharmaceutical Science

University Of Jordan
Amman
2015 - 2020

Skills

  • Benefits administration applications
  • Patient confidentiality adherence
  • Claims management software proficiency
  • Insurance verification software use
  • Electronic health records systems
  • People-Focused service
  • Health regulations knowledge
  • Insurance regulations proficiency
  • Health care systems knowledge
  • Claim processing efficiency
  • Data entry competence
  • Appropriate communication
  • Effective multi-tasking
  • Microsoft office mastery
  • Medical terminology proficiency
  • Healthcare coordination

Certification

  • ECG reading and analysis - University of Jordan
  • CPR and first aid - University of Jordan
  • GIT medication workshop - Darrebni for consultations and training services
  • NSAIDS and pain management - RBCs pharmacist team
  • Acne bootcamp, Derma bootcamp - Darrebni
  • Reflexology science - Arab Professional Human Resources Association (APHRA)

Languages

Arabic
English

Pharmacist

Medical Insurance & Claims Approval

Timeline

Admin Survey

Cupola teleservices
03.2023 - 04.2025

Sales & product specialist

Yaqin medical center
07.2022 - 02.2023

Quality Control

Josante Healthcare centre
01.2022 - 05.2022

Pharmacist

Tala's, Badr Aljadida Pharmacies
07.2020 - 10.2021

Intern

Jordanian university hospital
06.2019 - 08.2019

Bachelor of Pharmacy - Pharmaceutical Science

University Of Jordan
2015 - 2020

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Hind Osman