Hinda Guerrouah
Dubai
Summary
A highly conscientious and strong-minded professional with a robust team work spirit and sociable nature. Demonstrates exceptional proficiency in aviation tools. Skilled in strategic planning, remaining calm under pressure.
Persistent in achieving goals with a voluntary approach to challenges.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
23
23
years of professional experience
3991
3991
years of post-secondary education
Work History
Charter Sales Manager
AIRAVAT
Dubai
11.2023 - 04.2025
- VIP & corporate Charter flights sales to brokers & direct clients offering the whole fleet
- Supervision of the Sales team
- Quickly adapted to Middle-east market and applied new skills to daily tasks, improving efficiency and productivity.
Charter Sales Manager
VALLJET LA BAULE AVIATION
Paris
07.2020 - 04.2025
- Company Overview: Paris Le Bourget Airport
- VIP & corporate Charter flights sales to brokers & direct clients offering the whole fleet from Citation to Legacy 650
- Ambulance flights
- Expert in Embraer fleet ERJ145 & Legacy
- Routing study and quoting proposals to customers
- In charge of coordination with internal departments to operate flight (crew planning, flights - Ops departments, flight restrictions cabotage, regulation law, inflight service)
- Concierge service for aircraft owners: restaurant & hotel booking, ground transportation liaising
- Coordination with the local handler for VIP service coordination, tarmac access
- Management of claims
- Promoting & sales flights & empty legs through Avinode software
- Paris Le Bourget Airport
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyze problems, evaluate solutions and select best decisions.
Charter Sales & Coordination Manager
REGOURD AVIATION
Paris
01.2018 - 07.2020
- Company Overview: Paris - International & Africa area
- VIP Charter flights sales
- Routing study and quoting proposals to customers
- Pro-active & representative role of the affiliate office Equajet based in Congo
- In charge of coordination with internal departments to operate flight ( crew planning, flights - Ops departments )
- Brand group representative in Paris
- Prospection of new targets: Embassy visit, French brokers and any new business -opportunities in promoting the aircraft fleet availabilities and bases
- Monthly report to the management
- Paris - International & Africa area
FBO Manager
SKY VALET
Paris
07.2015 - 11.2016
- Company Overview: FBO PARIS LE BOURGET Airport
- Staff management: team of 10 agents in Handling & Ramp Services Department
- Supervision of day to day operation at the airport
- Customer service supervision ensuring a high quality of services
- Daily briefing and debriefing flights accordingly to the activity of the day
- Team’s roster management
- Flow and budget management
- Financial and HR follow-up
- Procurement
- Negotiation of Handling contracts
- Implication in the group’s strategy
- FBO PARIS LE BOURGET Airport
Sales & Marketing Manager
JETEX
Paris
08.2009 - 06.2015
- Company Overview: FBO PARIS LE BOURGET AIRPORT
- Business development in business Aviation:
- Creation of an international data base
- Prospecting, contacting and meeting number of potential new customers; promotion of our facility and Handling services
- Main targets: aircrafts European Operators, Airline governmental companies, Embassy, brokers
- Other geographical areas: Us market, Middle East, Eastern Europe and Asia
- Increasing sales, generating revenue and reinforcing Jetex’s Brand
- Proactively look for new business opportunities for the FBO and Jetex group
- Negotiation of contract under a handling agreement
- Management reporting with monthly statistics of the sale activity
- Responsible of collaboration partnership with suppliers, luxury brands, marketing operation
- Fuel sales generating additional revenue
- Represent Jetex during International events and Airshow, such as Ebace, MEBA ; Schedulers and dispatchers Conference
- Administration tasks:
- In charge of the pricing analysis: definition of the strategy, price positioning
- Administration tasks: invoices control, implementation of pricing agreement in our internal system, subsequent to credit approval
- Responsible of hotels, catering and limousine contracts
- Duty Manager:
- Coordination of ground services requested by the crew: catering, Fuel, crew transportation to ensure a smooth Handling
- Supervision of high profile, VVIP and official flights to ensure high quality of services
- Involved in the customer service program with the goal to improve the service quality
- In liaison with the local Airport authority
- FBO PARIS LE BOURGET AIRPORT
Executive Charter sales
AB CORPORATE AVIATION
Paris
07.2006 - 07.2009
- Company Overview: Paris Le Bourget Airport
- Outsource aircrafts as requested by customer, study of the flight routing sending quote to the prospect
- Negotiate and development of commercial relationships with international and European airlines;
- Daily in contact with their charter sales department to check availabilities of their aircraft fleet
- In charge of the chartered flight organization: schedules plan, number of passengers, catering booking, limousine transfers
- Follow up until the booking
- Invoicing
- Confidential and VIP welcoming passengers at departure and arrival of the flight
- Claims management
- Customer's development: prospecting, promote the company and its services
- Acting international communication and Marketing
- Training of new staff
- Paris Le Bourget Airport
Travel Agent
CCE AIR France
02.2006 - 06.2006
- Company Overview: Roissy Pôle
- Advice and sale trips dedicated to Air France Staff: booking hotels, cars and tours in all over the world
- Roissy Pôle
French Polynesia Expert
NOSYLIS
Paris
05.2004 - 12.2005
- Company Overview: Paris 9ème – Luxury Tour Operator
- Sale and organizing tailor made trips in all over the world to the most beautiful places
- Luxury hotels, private transfers, cruise aboard yacht booking
- In contact with international luxury Hotels and schedule aviation companies
- Airline Ticketing
- Invoicing
- Paris 9ème – Luxury Tour Operator
Travel agent, Island expert
VOYAGEURS DU MONDE
Paris
08.2002 - 04.2004
- Company Overview: Paris 2ème
- Sale and organizing tailor made trips in the Caribbean zone, Indian Ocean and French Polynesia
- Paris 2ème
Education
Tourism Industry
National Business School of Paris Bessières
PARIS07.1994
Bac A2 - Literature and languages
ENC PARIS BESSIERES
PARIS07.1994
Skills
- Team work spirit
- Sociable
- Conscientious
- Strong-minded and voluntary
- Persistent
- Microsoft Office: Outlook, Word, Excel, Powerpoint
- FBO’s softwares: FBO One, My Handling, Leon, Flexx
- Aviation: using JETNET Evolution, Eurocontrol, Avinode
- GDS: Amadeus, Galileo
- Calm under pressure
- Strategic planning
Custom
- Cruise aboard the Levant
- Bora Bora Cruises (yacht)
- Paul Gauguin
Languages
English
Fluent
French
Native
Arabic
Elementary
German
Elementary
Timeline
Charter Sales Manager
AIRAVAT
11.2023 - 04.2025
Charter Sales Manager
VALLJET LA BAULE AVIATION
07.2020 - 04.2025
Charter Sales & Coordination Manager
REGOURD AVIATION
01.2018 - 07.2020
FBO Manager
SKY VALET
07.2015 - 11.2016
Sales & Marketing Manager
JETEX
08.2009 - 06.2015
Executive Charter sales
AB CORPORATE AVIATION
07.2006 - 07.2009
Travel Agent
CCE AIR France
02.2006 - 06.2006
French Polynesia Expert
NOSYLIS
05.2004 - 12.2005
Travel agent, Island expert
VOYAGEURS DU MONDE
08.2002 - 04.2004
Tourism Industry
National Business School of Paris Bessières
Bac A2 - Literature and languages
ENC PARIS BESSIERES
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