Highly skilled IT professional with extensive expertise in technical proficiency, network monitoring, and remote support. Demonstrates exceptional problem-solving abilities and a strong understanding of service desk operations and ITIL principles. Adept at incident management, change management, and vendor support, ensuring seamless service delivery and user satisfaction. Proven track record in troubleshooting, documentation, and time management. Career goal: to leverage technical skills and experience to drive innovative solutions in a dynamic IT environment.