Hiral Jani
Dubai
Summary
Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies. Performance-driven marketing professional skilled in creating marketing plans and leading successful product launches, promotions and development. Well-versed in SEO content creation, social media audience engagement and brand management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales & Marketing Exucutive
KHK FOOD STUFF LLC
07.2022 - Current
- Worked well in a team setting, providing support and guidance
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with a strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment
- Produced and shared customer service reports to support management decision-making
- Provided follow through on all calls with confirmations and dissemination of requested information
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written.
- Identified appropriate marketing channels and target customers for campaigns.
- Developed campaigns and specific marketing strategies for clients.
- Wrote engaging and successful marketing, advertising, and website copy.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
Counselor & Sales Marketing
KALASH IMMIGRATION PVT LTD
02.2020 - 06.2022
- Met with industry connections to discuss opportunities and advocated for clients well-suited for specific work
- Managed book of Group clients, resulting 30% commission
- Collaborated with Hotel & airlines talent scouts to pursue leads and pitch potential representation
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Identified appropriate marketing channels and target customers for campaigns.
- Assisted in development of products and services previously unrepresented in industry to increase shares in new markets.
Telesales Executive
BEST OVERSEAS
05.2014 - 11.2019
- Maintained confidentiality of records relating to clients' treatment
- Guided clients in developing skills and strategies for dealing with problems
- Offered guidance and advice to help cultivate self-esteem and community involvement
- Implemented and developed core counseling programs to meet each individual's specific and varying needs
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals
- Engaged clients in conversation to determine feelings and apprehensions.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Cashiering Team Lead
SUB WAY
10.2012 - 01.2014
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Helped customers complete purchases, locate items, and join reward programs
- Processed both cash and card purchases and returns.
Counter Sales Executive
Flywing Oversease
05.2010 - 12.2011
- Restocked, rotated and visually merchandised products for maximum sales.
- Finalized sales by completing payments and required paperwork.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Documented orders in computer system with general conditions and special customer requirements.
- Welcomed customers and offered immediate assistance in line with business policies.
Tele Marketing
Country Club India Ltd
09.2008 - 04.2010
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Education
Diploma - Nursing paramedical
All India Council For Vocational & Paramedical Science
Ahmedabad, India08.2018
No Degree - Tourism And Travel Management & Hotel Management
RAI BUSINESS SCHOOL
11.2009
Skills
- Medical Record Management
- Team Building
- Professionalism
- Decision Making
- Quick Learner
- Problem Solving Skill
- Task Delegation
- Time Management
- Written and Verbal Communication
- Interpersonal Communication
- Critical Thinking
- Clerical Support
- Task Prioritization
- Customer Service
- Quality Assurance
- Teamwork and Collaboration
- Planning and Coordination
- Google Drive
- Organization
- Customer Relations
- Relationship Building
- Public Speaking
- Problem-Solving
Certification
CTC - Certified Travel Counselor
Languages
English
Gujarati
Hindi
Hobbies and Interests
- Travelling
- Music
- Cooking
Timeline
Sales & Marketing Exucutive
KHK FOOD STUFF LLC
07.2022 - Current
Counselor & Sales Marketing
KALASH IMMIGRATION PVT LTD
02.2020 - 06.2022
Telesales Executive
BEST OVERSEAS
05.2014 - 11.2019
Cashiering Team Lead
SUB WAY
10.2012 - 01.2014
Counter Sales Executive
Flywing Oversease
05.2010 - 12.2011
Tele Marketing
Country Club India Ltd
09.2008 - 04.2010
Diploma - Nursing paramedical
All India Council For Vocational & Paramedical Science
No Degree - Tourism And Travel Management & Hotel Management
RAI BUSINESS SCHOOL
CTC - Certified Travel Counselor
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