Hisham Al Sadek

• Over the past seven years at HQ Creative, have excelled as a Senior Project Manager and Client Servicing specialist within the events agency sector
• In this dual role, oversaw the planning and execution of numerous high-profile events, ensuring alignment with client objectives and maximizing satisfaction
• My leadership was pivotal in managing diverse projects, from corporate conferences to large-scale promotional events, consistently delivering on time and within budget
• Proud to have led initiatives that resulted in a 25% increase in client retention and significantly enhanced service offerings, earning recognition for excellence in project execution
• Strengths in strategic planning, budgeting, and risk management have been integral to my success, alongside my commitment to fostering collaborative relationships with clients and internal teams
• Through my tenure, I have not only developed a robust understanding of the events landscape but also contributed to establishing best practices that have positively impacted the agency's reputation and growth in the industry

• Project managed 42nd National day logistics and client services
• Data and information control in relation to the overall project management to achieve quality event productions
• Brand and top line marketing research for key messaging and brand delivery AL Ahli FC
• Managed preplanning and on-site production and all scheduling, logistics, and executions
• Managed delivery of Royal Private dinner at F1 YAS golf course for VVIP delegates in coordination with CPC 2014
• Managed 2 years of Eid celebrations project management and Project Delivery for CPC at Mushrif Palace
• 2015
• Managed Royal weddings liaising with Protocol and delivery of project.2015
• Managed Mother of the Nation Festival project management and project operations for CPC 2016
• Looked after protocol operations for royal invites a Mother Of The Nation show at ADNEC 2016
• Managed in coordination with Emaar fountain and Burj Khalifa synchronized show for Mother of the Nation live broadcast coverage 2016
• Project Management from costing to execution for The Executive council (Innovation Week) Burj Khalifa park
• 45th National Day Site Management & logistics for MBC/ HUSSAIN Al Jassmi concert at Burj Khalifa Park Island
• Recently delivered all site planning management and execution of The Happiness Festival 2017
• Delivered The Executive Counsel monthly meeting at the Union House 2017
• Ongoing an upgrade for Hazza Bin Zayed Stadium Al Ain (Broadcast Center)
• Maintained smooth-running business operations by delegating priorities to staff abilities.

• Managed multi-million dirhams projects in the event and exhibition management industry
• Led teams of up to 150 people constituted of technical resources, freelancers, suppliers, and other stakeholders
• Budget management & procurement process management
• Direct Negotiations with vendor and 3rd party suppliers
• Data and information control in relation to the overall project management to achieve quality event productions
• Brand and top line marketing research for key messaging and brand delivery
• Involvement with the creation of innovative concepts to improve the event messaging and core deliverables
• Served as liaison with vendors on event-related matters
• Managed preplanning and on-site production and all scheduling, logistics, and executions

• Direct property Sales (Handled VIP clients directed from Emaar properties)
• Trained and Utilized the Master Key system (the most advanced lead generating system for real estate companies)

Improved Customer Satisfaction Scores*: Increased customer satisfaction through the implementation of new feedback mechanisms and training programs.

Enhanced Team Performance*: Led a team of 8 customer service representatives, achieving a 12% improvement in first contact resolution rates through targeted coaching and performance management.

Streamlined Processes*: Developed and implemented new procedures that reduced average response time, leading to faster issue resolution and improved customer experience.

• Plan and Coordination of the company's operations including formulating policies
• Business Development

• Property Consultancy & Legal advice related to Mortgage & banking facilities
• Mortgage Advisor