HISHAM ZULKIFLY
HR Manager Assistant
Abu Dhabi,United Arab Emirates
Summary
Dependable HR professional with extensive experience in planning, directing, and coordinating HR policies. Skilled in various staff affairs such as hiring, appraisals, and firing. Excellent problem solver, talented at troubleshooting and remedying staff issues and complaints.
Overview
9
9
years of professional experience
Work history
HR Manager Assistant
Workforce Connexion
Abu Dhabi
2021.08 - Current
- Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
- Planned, organized, and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Oversaw recruitment process and onboarded 3000+ new staff.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
- Assisted with research and analysis of compensation data to ensure appropriate setting of pay levels.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Took on additional tasks at manager's request.
- Assisted managers in compiling and organizing materials for meetings.
- Received, sorted, and distributed incoming mail.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Facilitated maintenance and repairs of office equipment and machinery.
- Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
HR Officer
PWG Group
Abu Dhabi
2020.11 - 2021.08
- Ensured accurate, efficient HR administration focused on recruitment, payroll and benefits support.
- Managed employment contracts and referencing, carrying out thorough, relevant checks to enable swift work permit processes.
- Carried out new-starter HR briefings, providing up-to-date advice on best company practices for consistent staff compliance.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Led annual salary reviews, talent reviews, succession planning and performance management.
- Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
Sales Representative
Sadaf Hajj & Umrah
Abu Dhabi
2019.07 - 2020.11
- Used consultative sales approach to understand and meet customer needs.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Helped resolve client problems quickly with superior customer service.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Responded to telephone and in-person requests for information.
- Prepared sales contracts and oversaw signing of both parties.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Reached out to prospective customers and warm leads to establish friendly, professional relationships.
Call centre agent
Mihin Lanka Airlines
Colombo, Srilankan
2015.01 - 2016.08
- Acted as the first point of contact for customer issues and queries.
- Answered 1000+ customer queries daily via inbound calls, emails and live chats.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Maintained call center efficiencies, ensuring clear, effective communication with all departments.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Handled customer queries focused on first-call resolution.
- Operated switchboard systems successfully to manage high call volumes.
Education
Master of Business Administration - International HR
Imperial College of Business Studies
Colombo 2024.02 -
CHRM - HR Management
Nadia Institute
Abu Dhabi 2019.01 - 2019.07
Skills
- Recruitment and Selection
- Employee Relations
- Performance Management
- Labor Relations
- Problem-Solving
- Performance evaluations
- Employment and case law
- Workforce analysis
- Oracle PeopleSoft
- Staff development
- HRIS Technologies
Languages
English
Fluent
Tamil
Advanced
Hindi
Upper intermediate
Sinhala
Advanced
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Master of Business Administration - International HR
Imperial College of Business Studies
2024.02 -
HR Manager Assistant
Workforce Connexion
2021.08 - Current
HR Officer
PWG Group
2020.11 - 2021.08
Sales Representative
Sadaf Hajj & Umrah
2019.07 - 2020.11
CHRM - HR Management
Nadia Institute
2019.01 - 2019.07
Call centre agent
Mihin Lanka Airlines
2015.01 - 2016.08