Hitesh Kumar

• Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
• Understood customer needs to craft exceptional sales journeys.
• Analysed sales reports to identify trends and update strategies.
• Maintained contact with customers throughout sales and pre-delivery process.
• Developed marketing plans to support department strategies.
• Supported front-line sales teams with well-coordinated administrative operations.
• Generated new leads and opportunities to maximise revenue.
• Presented sales data and insights to leadership to aid strategy development and planning.
• Reviewed and improved sales performance to routinely meet or exceed targets.
• Performed sales visits to take strategic action on new business leads.
• Built long-term relationships with customers and generated referrals from existing clients.
• Increased customer satisfaction by resolving issues.
• Reviewed customer history to recommend appropriate products and services.

• Organizing Sales visits & amp. Doing business cold call to generate the lead.
• Establishes, develop and maintain business relationship with customers.
• Handling the entire collection worldwide (Courier and Air Freight).
• Closing the all files monthly and yearly basis.
• Handling all courier clearance with Airport Team
• Booking the all International collection with agents and generate the invoices.
• Handling new sales, projects and e-com Business.
• Maintaining the All Courier sections collection and cash Reports.
• Meet with business targets set for the accounting year on a monthly basis and ensure a steady
• Booking of orders throughout the year.

Forecast procurement needs

• Develop and review purchase requests and ensure authorization as necessary to facilitate the
• Timely purchase of new products.
• Direct coordinate the activities of buyers, purchasing officers, and related workers involved
• in purchasing materials, products and services.
• Negotiate pricing and purchase goods and ensure delivery in a timely manner.
• Negotiate pricing and terms and conditions for services ensure delivery in a timely manner.
• Establishing foreign and domestic suppliers.
• Negotiating the lowest prices with agents.
• Studying sales records and inventory levels
• Coordinate with suppliers and placing orders
• Controlling departmental budgets
• Help to lower the cost and secure agreements

• Led overall direction, coordination and evaluation of department functions.
• Handling All International and domestic Operation (Night Sift).
• Handling couriers and operation staff.
• Checking the quality reports of couriers and operation staff on daily basis.
• Looking all warehouses and preparing the stock reports as well. Keep records or transactions , update and maintain database or information.
• Helping to accounts for outstanding cash report.
• Communicate With Customers through a variety to means by telephone, by e mails,
• Fulfill any other duties as deemed necessary by the management e.g. Prepare reports, filling and reception task
• Maintain Airlines Account (Preparing CBV, AWB, etc.)
• Direct Coordinate with Airlines and Agents.
• Report analyst at the end of the day transaction ,audit daily, weekly, monthly basis.
• Assigning the pickups and urgent deliveries to couriers.

• Handling All International Operation
• Preparing DHL, Aramex, FedEx, TCS, TNT Labels ( Processing )
• Communicate With Customers through a variety ot means by telephone, by e mails, fax or regular mails correspondence or in person
• Support to CS and Call center, if there has any urgency.
• Maintain Calogi Account (Preparing CBV, AWB, etc.)
• Direct Coordinate with Airlines and Agents.
• Facing direct customers and handling cash.
• Report analyst at the end of the day transaction ,audit daily, weekly, monthly basis

• Three month working in operation as Pick up boy then Operation asst.
• Handling major resposiblities in operation, like COD/ ICOD, and Prime time projects.
• From 2010 working in CS as Customer Relation Executive.
• Interface with Clients for inquiries and complaints
• Responsible for track & trace all the shipments and answering queries on priority basis
• Process new bookings & assigne to ops for collection
• Maintain file of all processed & pending shipments.