HODO AHMED ABDI
Abu Dhabi
Summary
Results-oriented professional with expertise in Microsoft Office, SAP, and Zoho CRM, focusing on client relationship management. Coordinated training initiatives and drove sales through strategic proposal and tender preparation. Fluent in Arabic and English, with strong communication and presentation skills, ready to contribute to a role that promotes growth and innovation.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Clinic Assistant
Burjeel Hospital
2021.08 - 2022.01
- Coordinated patient appointments and follow-ups, optimising physician schedules for efficient clinic operations.
- Served as liaison between patients and healthcare providers, facilitating clear communication and enhancing patient experience.
- Managed patient inquiries, resolving complaints promptly to maintain high levels of patient satisfaction.
- Prepared reports, meeting minutes, and maintained confidential records.
- Utilised SAP for administrative and operational processes.
Training & Sales Coordinator
TÜV Middle East
2014.07 - 2020.05
- Managed training programs and client relationships across UAE, KSA, Kuwait, and Oman.
- Prepared tenders, proposals, and commercial quotations.
- Conducted client meetings and supported business development activities.
- Coordinated training logistics including scheduling, instructors, and venues.
- Monitored profitability, expenses, and prepared performance reports.
Training Coordinator
Haward Technology International
2010.06 - 2013.02
- Coordinated training delivery, logistics, and instructor arrangements.
- Executed marketing and sales activities for training programmes, driving increased enrolment and engagement.
- Managed client communication and ensured high service quality, fostering strong client relationships.
- Prepared proposals, tenders, and client quotations.
- Maintained client records and prepared weekly activity reports.
Education
Bachelor Degree - Business Administration
High School Certificate - undefined
Skills
- Patient Care
- Client management
- Training Coordination
- Sales & Business Development
- Microsoft Office (Excel, Word, PowerPoint)
- SAP & Zoho CRM
- Tender preparation
- Effective communication
- Arabic (Fluent), English (Fluent)
Certification
- NEBOSH Health & Safety at Work (2014)
- NEBOSH International General Certificate (IGC) (2021)
- IOSH Managing Safely (2012)
- ICDL & Computer Skills (2008)
PERSONAL INFORMATION
- Nationality: Somali
- Marital Status: Single
- Visa Status: Family Sponsorship
- UAE Driving License: In progress
Timeline
Clinic Assistant
Burjeel Hospital
2021.08 - 2022.01
Training & Sales Coordinator
TÜV Middle East
2014.07 - 2020.05
Training Coordinator
Haward Technology International
2010.06 - 2013.02