Holly Greenfield

• Negotiated real estate contracts to navigate transactions between buyers and sellers.
• Conducted competitive market analysis to determine optimal pricing for properties.
• Compared properties possessing similar features to determine competitive market prices.
• Arranged for inspections and surveys of sold properties.
• Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
• Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
• Managed roster of clients to send announcements and information on new properties.
• Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
• Resolved complex issues during transactions, ensuring client satisfaction and maintaining integrity of deal.
• Leveraged social media platforms for property promotion, attracting attention from potential buyers.
• Stayed current on industry trends and market fluctuations by attending professional development courses, conferences, and networking events.
• Enhanced online visibility of properties with innovative marketing strategies, reaching wider audience.
• Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
• Increased overall office productivity by implementing streamlined systems for client management, lead tracking, and transaction coordination.

• Sent in-depth videos to enquiring customers regarding particular models that suit their needs and wants.
• Saw in cars off transporters and quality checked products for any damage.
• Arranged the forecourt and kept the shopfront looking impressionable and up to showroom standards.
• Inspected products and services to comply with quality standards.
• Actively listened to customers to fully understand requests and address concerns.
• Engaged with customers to better understand needs and deliver excellent service.
• Collaborated with team members to achieve target results.
• Liaised with potential customers to determine needs and provide recommendations.
• Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.
• Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
• Clarified visitors' questions about cars, financing and purchase process, utilising sales skills to close potential purchases.
• Collected customers' licenses and documentation for security before going on test drives with clients.
• Promptly answered incoming calls politely and professionally, swiftly following up on enquiries and responding to customer requests.
• Engaging with customers on Handovers, ensuring that they feel comfortable with all the controls and up-to-date technology.

• Answered incoming calls politely and professionally, following up on enquiries and responding to customer requests.
• Maintained outstanding visually-appealing car displays by washing and preparing vehicles ready for sending in-depth videos regarding the customers vehicle of interest via CitNow
• Matched relevant products to customer needs by skilfully presenting applicable features and product benefits, amplifying sales.
• Clarified visitors' questions about cars, financing and purchase process, utilising sales skills to be passed on to a sales executive to close potential purchases.
• Collected customers' licenses and documentation for security before they were due to go on test drives.
• Kept thorough working knowledge of new products, properties and functionalities in order to keep sales staff updated and to help inform current customers if they needed assistance on understanding their recently-purchased vehicle.
• Assisted in the sales process by preparing the vehicle for it’s handover, before then handing the car over- making sure to cover every detail relevant to the customer so that they can get the full experience from the get-go.
• Made sure the Showroom was impeccable throughout the day, and each vehicle remained fully charged.
• Rearranged the showroom when new vehicles arrived.
• Collected and delivered cars to and from the other sites, as well as taking in deliveries from other dealerships.
• Assisted photographing cars for Autotrader-ensuring they have been cleaned and showcasing key elements of every vehicle to catch a customers eye.
• Wrote every used car description for Autotrader making sure to appeal to customers in a persuasive and unique way so as to stand out among other dealerships and highlight features.

• Supported hiring managers in recruiting high-performing specialists and experts for improved operational success.
• Received and reviewed applications, managed interview process and generated shortlist of candidates for hiring managers.
• Drafted and placed advertisements in range of relevant media to broadcast awareness of vacancies.
• Developed comprehensive knowledge of all recruitment needs and requirements of organisation.
• Presented offers to selected candidates, negotiating and agreeing contract terms and conditions.
• Sourced and connected with possible candidates using social networks to match each role with suitable talent.
• Identified and directly approached suitable candidates, facilitating contract negotiations.
• Advised hiring managers on recruitment procedures and interview techniques to improve hiring process.

Unfortunately I had to leave this position for medical reasons as it was a temporary position. However I still did gain lots of skills to help me in future careers as shown above.

• Managed payroll accuracy using specific checklists and quality review processes.
• Liaised with customers to determine needs and provide recommendations.
• Monitored sales team performance and provided effective training to help reach targets.
• Generated monthly and annual sales reports.
• Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
• Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
• Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
• Maintained friendly and professional customer interactions.

• Operated tills to accurately process cash and credit card transactions.
• Thrived in fast-paced environment with energy and enthusiasm.
• Engaged with customers to better understand needs and deliver excellent service.
• Maintained clean, safe working environments to eliminate accident risks.

• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Delivered quality food and beverage service to over [Number] guests per shift.
• Upheld high standard of cleanliness in all work areas area.
• Reset tables with spotless service ware.
• Maintained impeccable Front Of House (FOH) by cleaning and organising host stand and buffet area regularly.
• Recorded orders and partnered with team members to serve food and beverages accurately and efficiently.
• Answered phones politely and promptly while accurately recording and confirming reservations.
• Maintained brand image by keeping neat personal appearance.

• Promoted social, emotional and physical development of children, encouraging learning through supervised play.
• Monitored and supported children during meal times, helping to prepare food, feed children and maintain exemplary table manners.
• Kept children safe and secure at all times.
• Provided exceptional supervision and care for children, displaying storytelling and rapport building skills to maintain interest and engagement.
• Used positive reinforcement and behaviour modelling to discipline children.
• Promoted physical, emotional and social development through well-planned activities.
• Prepared healthy, nutritious meals for children and supported with feeding.
• Encouraged sharing and considerate play to aid social development.